McDonald's

Reviews

• VS

  Venice Stacker

  6 days ago
  1.0
  I live next door to this McDonald’s, so my husband and I visit frequently. Unfortunately, nearly every visit is a disappointment due to incorrect orders, excessive wait times, poor food quality, and unprofessional customer service. Almost every time, we’re asked to pull forward into a waiting space, where we sit far longer than necessary, even when the restaurant isn’t busy. After all that waiting, something is almost always missing, whether it’s an entire meal, a condiment, or an ingredient we specifically requested and paid for. Customer service is equally disappointing, with the exception of one or two employees. There’s little professionalism, basic courtesy, or acknowledgment. Instead of a simple “thank you” or “have a nice day,” customers are addressed using slang. Employees can frequently be seen on their phones, eating, drinking, or socializing through the drive-thru window while customers wait. It’s become a running joke between my husband and me. We actually bet on what will be missing from our order or how long we’ll be asked to wait! Today’s visit was no exception. After being asked to pull forward, my order was brought out missing an entire Happy Meal. Once home, I discovered a burger was missing bacon I paid extra for, another was sloppily assembled and overloaded with mayonnaise, and the fry containers were barely half full. My sweet tea was unsweetened, and the Dr Pepper initially served was clearly out of syrup and had to be returned. My husband and I treat ourselves to McDonald’s every Friday to celebrate the end of the workweek. Unfortunately, what should be a simple, enjoyable experience has become consistently frustrating. What’s especially concerning is that this location hasn’t even been open a full year, yet the service and quality are already this terrible. I understand occasional mistakes happen, but this is a consistent pattern of poor management, inadequate training, and nonexistent quality control. Of every McDonald’s I’ve visited, this is by far the worst. Customers deserve better than this, especially when they’re paying for food they don’t even receive!
• CT

  Crystal Taft

  Oct 2, 2026
  1.0
  Good luck trying to use the app. They can't even cook the food quickly so I should've know they wouldn't be able to understand how to redeem rewards or make any corrections to an order with a redemption code. They just say "oh.... well that app be messing up I can't control that" The so was writing just fine neither the cashier not the manager is trained in how to take orders with app coupons.
• JH

  javontae harden

  Sep 29, 2026
  1.0
  This has honestly been one of the worst McDonald’s locations I’ve ever been to. I don’t understand how a brand-new location managed to start off with such poor service and food quality from day one. You’d expect a new restaurant to open with a well-trained staff, strong management, and some level of quality control, but this location has consistently been the complete opposite. The problems don’t feel like a one-time bad experience—they seem to be the standard here. At this point, they need a complete reset: new management, better training, higher standards, and a staff, new building .
• JN

  Jael Nawaz

  Sep 28, 2026
  1.0
  I’m not sure what is going on with the employees at this location, but they can never seem to get an order right, no matter how specific you try to be. One time, I ordered a Caramel Macchiato and they completely forgot to add the caramel, so the drink was extremely bitter. Another time, I ordered an Oreo McFlurry and they didn’t even add the Oreos, and the ice cream was completely melted. This has happened more than once, and it’s honestly very frustrating. This location really needs to pay more attention to customers’ orders and make sure everything is prepared correctly before handing it out.
• KB

  Khari Bertrand

  Sep 21, 2026
  1.0
  ATTENTION FELLOW NEIGHBORS ! FROM NOW ON WHEN THEY TRY TO TELL YOU TO MOVE TO NEXT WINDOW WE ARE ALL GOING TO KINDLY SIT RIGHT THERE UNTIL OUR FOOD COMES! I’ve never been one to write reviews but man this location makes my blood boil. The staff honestly acts like NPC’s like there’s no way those people are even real. Every time I come I get asked to pull up to the next window and then the bs begins they will give every car behind me their food and completely forget me. Then when I come inside nobody has enough sense to even acknowledge you standing there. Ask about my food and they are all confused like I wasn’t just in the window. My 8 year old has more common sense than anyone working there and it’s sad. I almost want to apply for the manager position here just so I can fire them all and make it work the way it’s supposed to.