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McDonald's

2.1
(72 reviews)

Business Details

5190 Timberfield Way, Raleigh, NC
27604, United States
(919) 708-8759
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
Come visit us at 5190 Timberfield Way in Raleigh. McDonald’s is proud to have become one of the world's leading food service brands with more than 36,000 restaurants in more than 100 countries. Whether you’re looking to start your day with a McCafé® coffee or enjoy a mouthwatering Big Mac®, McDonald’s has a meal waiting for you. For deals, mobile ordering or nutrition information, download and register on the McDonald’s App today!

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
5190 Timberfield Way, Raleigh, NC
27604, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

2.1
72 reviews
5 stars
13
4 stars
4
3 stars
4
2 stars
4
1 star
47
  • TW
    Tyler Whitehead
    3 days ago
    1.0
    Ordered some mcdoubles and a medium fry. Burgers were on point but they gave me a half barely half full medium sized containerof fries. This is the second time a few weeks between orders. Check your bag before you leave and call them out on being lame af. They are a kiosk forward mcdonalds. No reason they cant dish a full fry container
  • CA
    Ciobanu Adrian
    4 days ago
    1.0
    This is by far the worst McDonald’s I’ve ever been to. You place an order, wait more than 10 minutes, and unless you go up and remind them that you’re still waiting, it seems like nobody even bothers to check on your order. The staff just walks back and forth, talking to each other, with very little sense of urgency or interest in actually serving customers. Meanwhile, people are sitting around frustrated and waiting for their food. If I could give this location 1.5 stars, even that would feel generous. Management seriously needs to step in and make some changes because the service here is unacceptable and customers are clearly unhappy.
  • JS
    Jimena Soto
    Aug 21, 2026
    5.0
    I went yesterday and there was this young lady she was super sweet she communicated well to me she explained why my came took a little long and my food was fresh and hot this was my second time coming here the first time wasn't what I was expecting but now this time she really changed my mind about this place the staff was also so nice.
  • CS
    Cadarius Smallwood
    Aug 10, 2026
    1.0
    Two stars is generous, and I say that as someone who wanted to love this place. I pulled up to a completely empty drive-thru. A voice came through the speaker so muffled I assumed it was the greeting, so I started ordering — only for the same voice to return, slightly less muffled, with what I'm fairly confident was "be with you in just a minute." Fair enough. A minute later a different person took my order for real. First window: nobody. Second window: nobody. No cars ahead of me, none behind me. I sat there long enough to pull up this very Google page, where eight of the first ten reviews were under two stars. That is a rough thing to learn while trapped between two windows. Five minutes in, a gentleman appeared, took my payment, vanished, and came back with the food. I counted the items, drove home, and reached in for that first handful of fries — two were warm, three were cold and crunchy, like a retired batch got folded in as a courtesy. Burger was cold on the first bite. So I called. He answered with a flat "hello." I asked for the manager. He said "yeah." Then he went quiet like he was walking off to find him — and came back fifteen seconds later as the exact same guy, now asking how he could help. I paused. He was playing on the phone. Sir, I heard you the whole time. Mid-complaint he cut in to say I was breaking up. So I did what every human on earth does when a call gets choppy: I slid my chair two feet to the right, as if the cell tower cared about my seating arrangement. I knew it was ridiculous while I was doing it. It's just the only move we have. Didn't work. He asked me to call back, so I did — and he hung up in my ear. Then he called me, and suddenly I was crystal clear. I opened with, "I'm not sure if y'all make your orders fresh at night, but—" and he cut me off to insist yes, absolutely, everything is made fresh to order on the night shift. Great. Because mine landed somewhere north of room temperature and a long, long way south of fresh out the grease. He apologized, sincerely and more than once, and I'll give him that. Here's the thing: this location is brand new, sits right off 540, and is minutes from my house. I was rooting for it. I didn't ask for a refund and I turned down free food. The whole exchange was genuinely funny — and genuinely frustrating, because I rushed here before a shift hoping for one good meal and got a cold one instead. What I wanted was a late-night spot I could count on, and right now this isn't it. Two stars this early isn't bad luck, it's a pattern, and patterns get set at the top. Fix it now, while the reputation is still worth saving. Disclaimer: I jazzed this up for a good read, but every bit of it 100% happened tonight, 8/10/26.
  • SK
    Sarah K
    Aug 8, 2026
    1.0
    Terribly slow - everytime. I was excited when this new McDonald’s came in. Quick chicken nugget lunch for the kids. Yay! But no! The service EVERYTIME is so slow. It’s not the workers fault. They are hustling. They just need to hire 4-5 more employees. Don’t do mobile app as it’s just as slow. Drive through, counter pu, it’s all slow. Avoid! The poor woman who gave me my food was perspiring trying to get everyone their orders. As if that’s not bad enough, the flow of traffic to get in and out is hard and very limited parking.

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