I had an extremely disrespectful and offensive interaction I experienced at this McDonald’s locations on October 3
I went through the drive\-thru and ordered two senior coffees, requesting three creams and three Splenda on the side for each coffee, along with one hash brown\. When I received my order, I immediately noticed that there was no cream and only one Splenda in the bag\.
I blew my horn to get the employee’s attention and explained that the cream and Splenda I requested were missing\. Rather than simply correcting the order, the employee rolled her eyes and insisted that I had not requested them\. When I told her that I had, she responded, **“I’m sick of these old people\.”**
That statement was offensive, demeaning, and completely unacceptable\.
This was no longer simply an issue of a missing condiment or an incorrectly filled order\. An employee chose to make a disparaging comment about customers based on their age—and made that comment directly in front of a senior customer\.
The manager was within my view, so I signaled for her to come over and explained what had occurred\. I appreciate that the manager apologized for the employee’s behavior\. However, what was even more disturbing was that the employee continued mouthing off after management became involved\. There appeared to be no recognition on her part that her behavior was inappropriate\.
I am a loyal customer who visits this particular McDonald’s approximately twice every day and typically spends between $7 and $10 per visit\. That amounts to significant and consistent support of this establishment\. However, my concern goes beyond how frequently I patronize this location\. **Every customer deserves to be treated with dignity and respect, regardless of
I believe this employee should receive appropriate disciplinary action, including retraining in customer service, professionalism, and respectful treatment of senior customers\. Given the seriousness of the comment and her continued behavior after a manager intervened, I also believe suspension should be considered\. If she is unwilling to correct this behavior and treat customers respectfully, management should determine whether continued employment in a customer\-facing position is appropriate\.
I am not submitting this complaint because my order was missing cream and Splenda\. Mistakes happen\. I am submitting it because of the **disrespectful and age\-related comment made when I simply asked for the items I had ordered\.**
Senior customers should never be made to feel that their age makes them an inconvenience or a burden to an employee\. **“I’m sick of these old people” has no place in customer service and certainly should not be tolerated by a company that serves people of all ages every day\.**
SD
Saquiwan Diggs
Sep 22, 2026
Ms. Reyna seems my order was messed up. Even though it was an error in my behalf did her upmost to make sure I left happy. She needs a promotion!! My go to mc Donald’s for sure
CD
Cheryl DeMent
Sep 22, 2026
First, I hate leaving a negative review, but I hope it will help management make improvements. My food was fine. The gentleman who took my order and payment was pleasant, cordial, and professional. When I pulled up to the pick up window the girl working never acknowledged me. She was on her phone the entire time. When my food was ready, she let out an audible disgusted sigh, slammed her phone down, got the bag, and literally shoved it out the window to me. She turned and picked up her phone. She never made eye contact. She never spoke. Her behavior was extremely rude. This happened about 9:30 AM on September 22, 2026.
LM
Leopard Massacre
Sep 17, 2026
Great place just not the correct spot if you only have a limited amount of time. It’s 11:30 and I arrived at 11:15 all I’m getting is cookies. And I placed my order online. Won’t recommend for a “quick” stop.
RV
Roy Valentine
Aug 26, 2026
I went through the drive-thru around 5:15 AM on Wednesday, August 26. This is probably only the second Google review I’ve ever left, and I don’t take leaving a negative review lightly. I actually used to work at McDonald’s myself, so I completely understand how the job works, especially when it comes to rushes, food times, and trying to keep the drive-thru moving. I also understand that a bad review is never desirable, which is part of the reason I almost didn’t leave one.
I had a busy morning ahead of me and ordered two hash browns. After leaving, I realized both were completely cold. Since I was already ahead of schedule, I turned around, went back through the drive-thru, and asked for fresh ones.
Unfortunately, the replacements were the complete opposite. They were extremely dark, burnt, greasy, and overly crunchy. They honestly tasted like already-cooked hash browns that had simply been dropped back into the fryer. There was also a noticeable amount of grease inside the hash brown sleeves.
The employee who served me was a younger Black woman. I did not get her name, but she was the employee I interacted with during both trips through the drive-thru. She was very short with me and seemed eager for me to get out of the line.
Having worked at McDonald’s before, I could understand this a little more if they had just gotten through a huge breakfast rush or had cars wrapped around the building. But that simply wasn’t the case. Between approximately 5:15 and 5:30 AM, I only saw two or three other cars come through. From my own experience working there, it seemed like too many hash browns may have been prepared ahead of time, which would explain why the first ones were cold.
I understand this is McDonald’s, and I’m not expecting fine dining. But if food has been sitting long enough to become cold, the solution shouldn’t be to drop it back into the fryer until it’s burnt and hand it back to the customer.
This location is actually usually my go-to compared with the other McDonald’s locations around Crabtree, which is another reason I hesitated to leave this review. As I ate the overly crunchy replacement, I genuinely considered just giving her the benefit of the doubt and moving on. But considering how few customers were there, I couldn’t understand the quality of the food or her attitude when I simply asked for fresh hash browns.
Again, I’ve worked at McDonald’s, so I know nobody wants to see a negative review come through. That’s exactly why I don’t leave reviews like this casually. But this experience made me understand why reviews are sometimes necessary. Hopefully management addresses it, because this location is normally much better than the food and service I received this morning.