YV
YACHIRA VILLAHERMOSA
3 days ago
My husband and I went there for breakfast.
We started with a shrimp empanada, which was delicious and beautifully presented. We also ordered the Típico Hondureño, which according to the menu included eggs, refried beans, sweet plantains, fresh cheese, avocado, ham, and three homemade tortillas. We ordered the eggs over easy, but they arrived sunny side up. We were also surprised that the homemade tortillas were corn tortillas; since this was a traditional Honduran breakfast, we were expecting traditional handmade flour tortillas.
We also ordered the Dominican Tres Golpes, which according to the menu included fried eggs, mangú, salami, avocado, and fried cheese. I requested my eggs over easy, but they also arrived sunny side up. Instead of mangú, the plate came with stewed rice, and the fried cheese was also missing.
We sent the Tres Golpes back to be corrected, but after waiting more than 30 minutes, the plate never returned. Eventually, my husband had to approach the manager, explain what had happened, and ask to cancel the order because we no longer wanted to keep waiting.
What really shaped our experience, however, was the service after the mistake happened. We completely understand that mistakes can happen. What surprised us was that during all that time, our server never came back to apologize for the situation, check whether our order was being corrected, or simply keep us updated. Even when it was time to pay, we didn’t feel much warmth or acknowledgment of what had happened.
We don’t expect perfection; we expect attentiveness and a good response when something goes wrong. When we go out to eat, we’re not just looking for good food we’re looking for an experience: to feel taken care of, enjoy ourselves, and want to come back. Mistakes will happen, but the way a customer is treated afterward can completely change how the experience ends.
It’s unfortunate because the restaurant is beautiful and the food presentation is lovely. I hope they can improve these details, especially when it comes to service, because great service can make all the difference.