At OMTea, our top priority is Customer Experience. Our mission is to provide the utmost customer service and pair it with the highest quality products, surrounded by a comforting space you can enjoy! We promise to listen to our customers and continue to reinvent ourselves by bringing the best and newest innovations to Boba Milk Teas and Bites.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.