JD
jasmine danielle
1 day ago
Was ignored by both people behind the counter. Niyah and Paney, Horrible attitude from both workers when I asked why. I would never eat from those two paney and Niyah
Edit to add… the manager and I HAD EYE CONTACT, before she stated they were “too busy” even though I was the only one in line. NO ONE behind me. Then the manager had the gall to say I was going to “lie” on my review about them. Seems to me,the crew is following the managers horrible attitude. Yelling at a customer should never be acceptable. As a customer I pay for an experience and did not receive that.
This is probably the worst cheese steak I've had in over 20 years. The only thing that was seasoned on my sandwich was the mayonnaise. There was Zero seasoning on the fries seasoning on the fries. Yes there was seasoning that I could have put on there at the station and I did. Unfortunately if you don't season them fresh out of the fryer the seasoning does not soak into the fry. Absolute trash I'll never go back.
AA
Andrew Avalos
Jun 7, 2026
Listen the food is great, I get it here sometimes because I used to love this when I was in the Army.
But I came here with my family on a special occasion and my dad just said excuse me because we were ready to order and the clerk was just talking to a woman about something.
Apologized for my dad’s simple inquiry and she said don’t apologize to me, I said I want this yes to all and no ice with the drink but then she got angry with me for no reason.
I was like it was my dad, and she still harped on me. This woman had more important business to attend than to sell food.
I said cancel the order, this is not fair to me.
I’m very disappointed in the brand.
Corporate: Her shift time is approx 4:41 June 7th, 2002 older lady, please address this.
Thank you.
This was by far the worst experience and food that I’ve had. The older woman at the front was very rude and seemed to be in a rush. She asked me if I wanted mayo , lettuce , tomato , mushrooms and grilled onions on my chicken cheesesteak. I made it very clear that all I wanted was grilled onions and cheese and that’s all. My sandwich was done in less than 5 minutes. I get home and open the box and on the sandwich is everything I said I didn’t want. This is terrible! Everyone in the back seemed to just want to get stuff done so that could stand around because the mall was empty. It’s annoying that I spend money and have to completely waste it because it was made onion. People who work in fast food want more money but can’t even give the proper service that come’s with the job. Whoever owns this locations needs to clean up shop and find people who pay attention and want to work because that team there is making him/her look terrible. If you are ever at Carolina place mall and need food and want good service, just eat out of the trash. Atleast you know what you are getting!
SW
shanaya williams
Feb 28, 2026
The manager at the store is very rude and nasty Including the staff o ask the worker was he okay because he was rude the manager going to say to me I wouldn’t want nobody talking to my kid like that. I asked for bbq sauce they tossed my food at me and told me to get back in line and pay for the sauce I asked for a refund because I didn’t like the service and the manager refused. I would not recommend to spend your hard earned money at this location no on has good customer service a the food is not good!!!!!