The two young girls currently working there completely messed up my entire families order. We even paid extra for double things like meat. It was a giant mess of lettuce, barely any meat, and no cheese. All sandwiches nearly looked the same.
We reported it to them and they told us they could do a remake another time, just like any other chain does.
My wife goes in to order the remakes and the lady said that her higher up told her that they can’t do remakes. My wife told her that she was in fact the one who told us they could remake it, and took our name and order down from last. We asked for the manager and she said the manager is gone and doesn’t have a name. We asked for her name and she said she doesn’t have one, walks away, and the other girl sits down.
Probably the worst customer service we have ever experienced any where and will not come back to this JJ’s.
AB
Amelia Bridges
Aug 18, 2026
I spent almost $40 for two giant sandwiches. One was the Gargantuan and the other was a Turkey Tom. I asked for the Turkey Tom to be all the way (lettuce, tomato, mayo) add onions, salt, pepper, and oregano. When I got home, my Turkey sandwich was just mayo, Turkey, cheese, and a couple tomatoes.
It's so unfair to spend my hard earned money on a what I feel should have at least came with what is listed to be included on the sandwich. I instead ended up with a half made sandwich.
Of course I ate half for dinner cause I traveled from across the bridge to get it and didn't feel like wasting more gas to go back to get it corrected.
CW
Charles Williams
Aug 15, 2026
Very disappointing experience, especially for a restaurant that’s supposed to be known for fast service. There were three employees working and only one other customer in the restaurant, yet it took 15 minutes to make two sandwiches. My receipt was timestamped 11:32 and we didn’t get our food until 11:47.
The staff honestly seemed half asleep. They forgot the pickle I ordered, and when I went back to ask for it, it was like watching someone cut a pickle in slow motion. They also didn’t give us any napkins. When I went back to ask for those, the employee I spoke to didn’t even look up or acknowledge me—he just kept his head down and mumbled to the person next to him to hand me some napkins.
I don’t expect instant service, but 15+ minutes for two sandwiches in an almost empty Jimmy John’s, combined with forgotten items and staff who seemed completely disengaged, was pretty bad.
AT
Alexander Thomas
Aug 2, 2026
Sandwich quality was fine. My wife ordered a sandwich and added provolone; they forgot to add it, and the manager on duty refused to let staff hand us a slice after the fact. Not a great experience.
HJ
Hailey Jackson
Jul 14, 2026
Went to today for a pickup order at 4:30, 2 people working in there no one spoke when I came in (I said hi and everything). My sub was sloppy, it matched the additude of the employees. Horrible experience. Go somewhere else.