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Brand Certified

Chipotle Mexican Grill

3.6
(694 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2335 W Roosevelt Blvd, Monroe, NC
28110, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.6
694 reviews
5 stars
323
4 stars
107
3 stars
60
2 stars
47
1 star
157
  • CE
    Carlos Estrada
    May 13, 2026
    1.0
    ONE STAR! Because they don’t have the option for none. I love Chipotle, but the service at this location is getting worst. Had to wait over 30 minutes for my order, they barely had any protein options available, and the employees look at you with an attitude. They also don’t seem properly trained because they couldn’t even wrap a burrito correctly. Really disappointing experience compared to other Chipotle locations. Hopefully this company sees this and do something about it.
  • AM
    Amanda Myers
    May 11, 2026
    1.0
    I visit this location often and they are always out of something. Today they were out of chicken with a grill full of chicken. The manager stated that his DM said that chicken is for online only. I then watch them put another batch on the grill. The lettuce was brown. New manager needs to take over!
  • BA
    Beth Albrough
    May 9, 2026
    4.0
    First time trying the food. I ordered online so it would be ready when I got there, even though I planned on sitting there to eat. It was ready on time. It was also really good. I got a steak bowl. This is where I chose for our Saturday lunch out; my daughter and I. We brought her salad from Wendy's. She's just a fussy eater. Anyway, I chose Chipotle because I knew she'd like the music. The music was not on per an employee because the employee could not hear the customers. Why is a speaker in the employee section? It was 2pm. The restaurant seemed understaffed. I sat there for 45 minutes. I only saw the same 3 employees, yes, THREE, They'll be exhausted because the line of ppl never stopped.
  • CC
    Chris
    May 8, 2026
    1.0
    Lots of staff working, only a few customers , and almost no food available for purchase. Being it was around 615pm there should be fresh food but they were out of chicken, steak, and barbacoa. Most of the other toppings were either low or out as well. Was unable to eat here. Was told it would be at least 15 minutes until anything else was available.
  • SL
    SoCap LLC
    May 5, 2026
    2.0
    I had a really frustrating experience at this location. I stood in line for over 15 minutes and the line didn’t move at all. There were multiple customers waiting, but no employees were actively helping anyone or even acknowledging the line. It felt completely disorganized and like no one was managing the front. I understand places get busy, but there was zero communication or effort to keep things moving. After waiting that long without any progress, I ended up leaving. Definitely needs better staffing, management, or at the very least some basic customer awareness. I won’t be coming back to this location.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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