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Brand Certified

Chipotle Mexican Grill

3.0
(1,459 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
1909 Matthews Township Pkwy, Matthews, NC
28105, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 1909 Matthews Township Pkwy in Matthews, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.0
1,459 reviews
5 stars
473
4 stars
226
3 stars
92
2 stars
108
1 star
560
  • GT
    Girubakaran Thiyagarajan
    5 days ago
    1.0
    We were trying to get our food and the door was open and we waited in line and out of nowhere the manager said the weren’t serving anyone anymore and when we asked why she was so rude and said “we don’t have to tell you” was not considerate and did not even apologize. 1 star
  • MK
    Marina Kozman
    6 days ago
    1.0
    I have bad review The staff there are very rude and the food was very spicy , i need to drink water and the lady was cleaning deal with me in a bad way and she prevent me to drink water or give me cup , this is the Worst restaurant i went to, i do not reconmend it for any one
  • EB
    Elizabeth Burnette
    Jul 2, 2026
    1.0
    There is an older lady making the bowls who is literally yelling and so unbelievably rude. She misheard me and immediately was like “well that’s what you said” when I most certainly did not. Some people are so miserable in jobs they DO NOT have to work. It just made the whole experience and atmosphere unpleasant.
  • DD
    Duka Dhungana
    Jun 27, 2026
    1.0
    I had a really bad experience this time. I came in hungry, and I'm a regular customer, but the service was disappointing. They put much less food on my tacos than they usually do, even though I paid the same price. I politely asked if they could add just a little more chicken, and the lady at the front asked another employee. She responded, "If you want more, you'll be charged double." That was really frustrating. I wasn't asking for a full extra serving just enough to make my tacos consistent with what I normally receive. As a loyal customer, I expected better service and consistency. I hope they improve because this experience was very disappointing.
  • WN
    Warren Nelson
    Jun 12, 2026
    1.0
    I've been eating Chipotle 2–3 times a week since 2007, so I'm not someone who leaves negative reviews lightly. Unfortunately, this is easily the worst Chipotle I've ever been to. The staff is consistently slow, unprofessional, and often comes across as though they couldn't care less about the customers or the job they're doing. It's not unusual for the restaurant to open late, and even when it is open, service feels disorganized and indifferent. Everyone has bad days, but this has been a repeated experience, not a one-time issue. The lack of urgency, poor customer service, and overall attitude from the team make this location stand out for all the wrong reasons. What makes this especially frustrating is that I now live nearby and want this location to succeed. I love Chipotle and have been a loyal customer for nearly two decades, but this store consistently falls well below the standard I've come to expect from the brand. Management needs to take a serious look at the culture and operations at this location.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Matthews offer?

Chipotle Mexican Grill in Matthews offers customizable Mexican fast-casual cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Matthews?

Chipotle Mexican Grill in Matthews is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified July 05, 2026Yext Knowledge Graph
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