I normally do not leave reviews, but after my experience tonight I felt the need to share it. I visited the Norwood Food Lion and had one of the worst customer service experiences I have had in a long time, especially from someone in a leadership position. Jackie, who I was told was a manager/lead, was not helpful at all when I asked a simple question about an item I was looking for. The interaction came across dismissive and honestly made me feel like my business did not matter.
Because of the experience, I ended up driving all the way from Norwood to Marshville, with gas prices as high as they are, just to get what I needed instead of spending my money at the Norwood store.
What made the situation stand out even more was that I asked the same exact question at the Marshville Food Lion and the employee there was wonderful. She kindly checked for the item, came back, and politely explained they did not have any in stock. She even suggested I check the produce section because sometimes extras are placed there. She was friendly, helpful, and went above and beyond to assist me. Everyone at the Marshville location was great.
The difference in customer service between the two stores was night and day. Marshville was an awesome experience. I truly think the leadership at the Norwood location could benefit from additional customer service training.
LC
Legrand Caulder
May 12, 2026
5.0
It's where I get Lucks beans.
JD
Janet Dyson
Apr 5, 2026
5.0
I placed my order to pick up at 5:00 p.m. and it was ready one hour early. Great curbside service
SS
Scott
Feb 24, 2026
5.0
Neat, clean store. Had everything I was looking for.
TS
Tina Schaub
Feb 3, 2026
5.0
Clean store staff is very friendly need something just ask
Food Lion Marshville Plaza is located at 7206 Marshville Blvd, Marshville, NC 28103, USA.
What are the store hours for Food Lion Marshville Plaza?
Food Lion Marshville Plaza is open daily from 7:00 AM to 11:00 PM.
Does Food Lion Marshville Plaza have wheelchair accessible facilities?
Yes, the store has a wheelchair accessible entrance and parking.
Does Food Lion Marshville Plaza offer organic products and prepared food?
Yes, Food Lion sells organic products as well as prepared food items.
What payment methods does Food Lion Marshville Plaza accept?
Food Lion accepts debit cards, mobile NFC payments, and paychecks; cash is not required.
Is there a restroom available for public use at Food Lion Marshville Plaza?
Yes, the store has a public restroom accessible to customers.
What is the main contact phone number for Food Lion Marshville Plaza?
The main phone number is +1 704-624-5071.
Are there any dining options near Food Lion Marshville Plaza?
Yes, nearby dining options include Subway and Top China, both located close to Food Lion, suitable for grabbing a quick meal before or after shopping.
What financial services are available near Food Lion Marshville Plaza?
Nearby financial services include Coinstar for coin exchange, multiple ATMs including CashPoints® ATM, and Western Union money transfer services, providing convenient options while shopping.
Are there any other useful stores near Food Lion Marshville Plaza?
Yes, Family Dollar, a discount store, and Carolina Hardware are nearby, making it convenient to shop for groceries as well as discount and hardware items in one trip.
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