Food Lion

Reviews

• CC

  CC

  May 31, 2026
  1.0
  I've been to this Food Lion three times now as a DoorDash driver, and every single time the order wasn't ready when I arrived. Staff told me it might not be done until the next day and suggested I just cancel, or that I could call DoorDash for a refund. I wish it were that simple but with a two-plus hour wait time it's nearly impossible to get through to support for a partial refund and cancelation removal. So I'm left either on hold and not earning any money, or forced to cancel to continue receiving orders which tanks my cancellation rate and hurts my ability to get good orders in the future. I end up burning gas with nothing to show for it. The second time it happened I spoke to the manager and he was very polite and did offer me a $20 Food Lion gift card, which I appreciated. That said, for comparison, other stores in the area like Walmart always have the order waiting for me, sometimes they even beat me to the parking lot with zero issues. It's only this Food Lion that does this. I've noticed while reading other reviews of this particular store, that they seem to be having the same issue with online orders as well, with customers in some cases being notified by Food Lion that their order is ready only to find out upon arrival that its not. Customer has to wait hours or come back the next day. They need to stop accepting orders they can't fulfill on time or notify customers of delays immediately. Very frustrating for both dashers and customers. The first time it happened I asked the lady who was shopping the orders if she had a time frame of when the order would be ready and she was extremely rude and unprofessional. I recommend dealing with the manager if you're having similar issues. I've contacted Doordash, Uber, and Food Lion corporate in hopes they can find a solution to this problem. If it's happened to me three times in a row, it's happening to everyone.
• LK

  Loretta Knight

  May 25, 2026
  4.0
  I really like this Food Lion in Locust the first time I ever picked up groceries They were right on time. This was my second time picking it up. They are seven people ahead of me and said my order instead of a a 3:00 slot. Now it's going to be between 5:00 and 6:00. That's ridiculous and unacceptable.. I didn't get a notification because the manager Donna said that when the system was set up they didn't put in a place where they could notify you if your order was ready... THAT IS THE STUPIDEST THING FOOD LION HAS EVER DONE!! I'M NOT HAPPY FOOD LION!! Of all things, someone that is disabled such as me driving 25 minutes to pick up groceries and then told it'll be 2 to 3 hours late. It's really unacceptable!! And I was told I could either cancel the order or replace my order and come back at a later date!!! See after you pay they've got your money. So then that means if you cancel the order it could take you three to five business days to get your money back. And secondly, you go back in and replace the order. What's to say that they're not going to be late again without another notification?!! Food Lion you really need to get a hold of this situation. It's unacceptable for disabled people are actually anyone!!!
• JC

  Jeremy Creel

  May 6, 2026
  5.0
  No problems at all the store was great
• 11

  1LonelyBestieEyeBee

  Apr 16, 2026
  5.0
  Always seem to find something new whole shopping here. Great deals and quality selection.
• TC

  Tim Cline

  Apr 16, 2026
  1.0
  Since Eric retired, customer service is no longer a requirement or consideration. He and his assistant never failed to jump in and check customers out. I have yet to see the new manager on the floor. One register open and the line up the aisle and management neglects the opening of another register. It’s a Shame.

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