Chipotle Mexican Grill

Reviews

• CL

  Coastal Clean Laundry

  Apr 23, 2026
  2.0
  This might be the last time I go to chipotle in Leland. They were being skimpy on all their food. Guacamole is almost 3 dollars, and you might get only a small scoop. The quality is fallen apart in this business they are going to turn into the next Wendy’s.
• KJ

  Kerri Julian

  Apr 19, 2026
  2.0
  Would be great if workers knew how to avoid scooping in hot sauce with the guac. Tried to scoop it out myself but it kept spreading out further. $2.95 extra only to get to use maybe 75¢ of it, thanks Chipotle!
• MZ

  Maggie Zykov

  Apr 1, 2026
  2.0
  Have tried this location multiple times and it’s always disappointing. Portions are inconsistent and every time, without fail, if you come 2 hours before close they are already cleaning up and have almost nothing prepared on the line. Even though this location is more convenient we choose the Wilmington location instead.
• RA

  Ryan Amundarain

  Mar 29, 2026
  1.0
  I often get my orders through door dash. I do like Chipotle and what they have to offer. This location was a prayer answered when it first opened up. However I do get burrito bowls because I can't eat tortillas. Twice now I have gotten just burritos when the tag says bowl. Today my family was headed out while I was working on something and offered to pick up another order for me. When the mentioned the multiple mix ups the associate who assisted simply said "Whatever is on the ticket is what's in there, I just hand it out' I would recommend any other location or a different craving if you're hungry. Needless to say I will from now on.
• MC

  MiSan Cherry

  Mar 22, 2026
  1.0
  I am writing to formally report a very concerning experience at this Chipotle location. Upon entering, I was not acknowledged by any staff member. Employees continued preparing what appeared to be online orders without greeting me or informing me that someone would be with me shortly. When my order was finally taken, I clearly requested salsa on the side. It was placed directly on my food, and when I politely mentioned the mistake, the employee responded with visible frustration and continued to make comments about the misunderstanding while remaking the order. She kept saying well I heard you say salsa but not on the side. More concerning were the sanitation practices I observed. The same employee preparing my food used her gloves to wipe down the counter by removing food droppings with her glove , then wiped the back of her neck, and continued handling food without changing gloves. Additionally, I witnessed chicken being dropped onto the counter and then placed into my bowl, I wanted to scream. This is a serious food safety concern. Please play the camera back management. This happened today 03/22/26 around 8:15-8:40 pm. There were also unprofessional comments being made by staff in the back regarding orders, including discussions about how to handle or take home a mistake from the bowl I no longer wanted. When I attempted to place an additional order and made a simple request, I was met with further attitude. Due to the lack of professionalism, poor customer service, and unacceptable hygiene practices, I chose to leave without receiving my food. Yes I responded poorly because I was very irritated with everything I saw here!!! They definitely need training. I strongly encourage management to review this incident, address staff training on both customer service and proper food safety procedures, and ensure that these standards are upheld moving forward. I will never go here again I will take the drive to Wilmington.

Frequently Asked Questions About Chipotle Mexican Grill