TM
Thea Monroe
Jun 13, 2026
π€¨ π NO MORE [SELF-CHECKING] OUT MY ITEMS ANYWHERE!! This is my neighborhood Food Lion, and I normally have a 5β shopping experience there, and the cashier's are personable. The cashier's normally are standing at the back of the cash register belt waiting for the next customer, which I find commendable- the reason for -2 stars this time is per this review. I usually have a cart π because I have at least 10+ items normally, and I [ALWAYS] go to the CASHIER line. WELL, THIS TIME I didn't get a cart because I was just at this Food Lion the other day. I rarely go more than once a month as I get my bulk of groceries from Wally World. However, I only wanted some refrigerated cooked chicken π wings from the Food Lion Deli section because Wally World's Deli cooked chicken is more expensive. See, some shoppers will shop around for the best prices, especially in smaller towns with grocery shopping options. Then I wanted some π« chocolate cake from the bakery π₯―, but didn't want to pay $8.99 for a small π cake from the bakery; and a slice π° is $4.99 or close to it, so I went and picked up a DIY box of π«chocolate cake mix and π« chocolate frosting for $4.00 together. Then I wanted Mike and Ikes candy, which was $.29 more than π΅ Dollar π²Tree, but the Dollar Tree is on another side of town, unlike Walmart. Then I decided to buy some dark π« chocolate almonds- my usual snack- don't judge my snacks ππΎ. I like a variety of snacks π€·πΎ. Like I said, I buy my bulk groceries from Wally World, and these were incidentals. That was 5 unintentional items with no basket π. I HESITANTLY decided to go to the SELF-CHECKOUT for 5 items. I already STOPPED using self-checkout's at ALL STORES, BUT with THIS Food Lion being so "friendly", bright, and open at the checkout, I began SELF-CHECKING my 5 item's against my "NO SELF-CHECKOUT POLICY", AND this young attendant began CIRCLING π around the SELF-CHECKOUT area at least the FIVE TIMES it took me to SCAN EACH ITEM. It was quite empty in the store in the AM, so I thought π€ it was ODD seeing this attendant dart back and forth. I kept seeing π them walk back and forth quickly πΆπ», and I felt uncomfortable π£. I was thinking π, "I only have 5 items, what is this person doing darting back and forth", and NO, they weren't assisting anyone at the self-checkout. I saw one other person self-checking out, so I don't know if this is what attendants do at Food Lion self-checkout's, but it is very uncomfortable being I am technically doing their cashier jobπ€¦πΎ. I scanned my rewards card, paid for my items and left π£ uncomfortable. SO, I WILL NEVER, NO WHERE SELF-CHECKOUT AGAIN!! If an attendant has to swarm around the self-checkout like a busy bee π, then throw away self-checkout's because who is trying to steal 5 items??!! Plus, don't the self-checkout's have camera's πΈ??? Don't the store have camera's πΈ?? Usually like in Walmart, the self-checkout attendant is standing in one spot, they aren't circling π you like a potential thief π . Like I said, I was just in the same Food Lion the other day, and the cashier was very personableππΎ, but going through self-checkout this one time, it felt personal ππΎ like I was being closely watched with only 5 items. So, I am DONE with ALL SELF-CHECKOUTS EVERYWHERE, I DON'T CARE IF I HAVE ONE ITEM, I WILL WAIT IN LINE!!!! I CLEARLY SEE THE DIFFERENCE IN TREATMENT EVEN THOUGH THE MONEY π΅ I SPEND IS STILL THE SAME π, WHETHER IT IS THROUGH THE CASHIER OR SELF-CHECKOUT LINE. I AM BIG ON CUSTOMER SERVICE ETIQUETTE BECAUSE I WORKED IN THAT FIELD, SO I WILL CALL OUT MY EXPERIENCE IF IT IS POOR, BECAUSE I WAS TRAINED IN EXCELLENCE. I HAVE NO PROBLEM WITH BEING WATCHED WHILE I SCAN, BUT THAT SWARMING AROUND WAS TOO MUCH. THEY ARE BETTER OFF JUST OPENING A REGISTER! FOOD LION π¦ IN HOLLY SPRINGS, I USED TO SEE YOU AS A 5-STAR, BUT NOW I SEE YOU AS A 3-STAR. YOU ARE MY LOCAL FOOD LION, SO I WILL CONTINUE TO GET A "FEW" ITEMS THERE LIKE FRESH PRODUCE π₯¬π, but I will be going through the cashier line, where I am treated like a valuable and local customer π!!