JR
Jacqui Rockwell
Jul 11, 2026
We stopped at this Dunkin’ while traveling through Hickory, and it was such a great experience! From the moment we walked in, Emily, Billy, Jadyn, and Garret greeted us with warm smiles and made us feel genuinely welcome. They took the time to make polite conversation, which made our stop feel much more personal than just another coffee run.
My 9-year-old daughter was feeling a little overwhelmed trying to decide what to order, and Emily was absolutely wonderful with her. She chatted with her, asked what kinds of flavors she liked, and helped her create a drink that was not only delicious but also beautiful—which, as any parent of a 9-year-old girl knows, is a very big deal!
Every drink we ordered was delicious, the store was super clean, and the outstanding customer service made the visit even better. It’s refreshing to find a team that is friendly, patient, and genuinely enjoys making customers feel welcome. Thank you, Emily, Billy, Jadyn, and Garret, for making our stop such a memorable one. We’ll definitely stop back the next time we’re in the area!