JS
Jackie Simpson
Jul 16, 2026
For years, I avoided McDonald’s because nearly every location I visited was disappointing-dirty restaurants, rude service, cold food, and incorrect orders. I finally gave up on going altogether.
Several years ago, I stopped at the Harrisburg McDonald’s (6700 Kee Lane, Harrisburg, NC) because my son wanted it, and they completely changed my opinion. Since then, they’ve become my favorite McDonald’s.
The team is always pleasant, the food is consistently hot and fresh, and they almost always get our order exactly right. My son orders his burger plain, and they have never missed it. I order through the McDonald’s app every time, and aside from them occasionally being out of Sweet & Sour sauce, they always include the sauces, condiments, and everything we request.
Whenever I hear someone say something negative about McDonald’s, I always tell them, “I love my McDonald’s!” Then I tell them to go to the Harrisburg location because they’ve consistently provided a great experience. That’s not something I ever thought I’d say about a McDonald’s, but they’ve earned my loyalty.
I actually drive into Harrisburg just to go to this McDonald’s, even though I normally shop on the Highway 29 side.
When the new McDonald’s opened at 4025 Concord Parkway, I was so excited because I thought I wouldn’t have to make the drive anymore. Unfortunately, after several visits, it has been a huge disappointment. My orders have been wrong multiple times, and I’ve frequently been missing straws, sauces, and napkins. They often pull me to the pickup window, hand me a bag, and shut the window so quickly that I’ve had to honk my horn or call out to someone because items were missing. When I ask for the missing items, they act like it’s an inconvenience, even though the mistake was theirs.
Because of the consistently great experience I’ve had at the Harrisburg location, I’ll gladly continue making the drive.
A sincere thank you to the team at the Harrisburg McDonald’s on Kee Lane for consistently serving hot, fresh food, getting orders right, and providing friendly service. You turned someone who had completely given up on McDonald’s into a loyal customer. I hope the team at the Concord Parkway location can learn from the excellent example you set.