Sonic Drive-In

Reviews

• KK

  Ken

  Aug 18, 2026
  1.0
  Waited 13 minutes for a large Tater Tot… that was literally the order. By the time I got the tots, the drink was completely gone. Every car was asked to pull up. After swiping my card, the manager comes to the window stating they only had one cook and told me to pull up as well. Are y’all sure it was only 1 cook or 1 working fryer? I’ll go to the grocery store next time and buy the tots myself to cook.
• NA

  Nicole Archie

  Aug 16, 2026
  1.0
  My children and I go to Sonic all the time to purchase slushies. I always order a cherry limeade slush for myself. Today I went to this location and ordered my usual slushie plus food but this time the slushie I received was half red and half green. I asked the young lady at the window what flavor it was and she said cherry and lime. I tried to explain to her that I wanted “cherry limeade” and she said very rudely “that’s what I gave you”. I told her that it was not the same and even showed her a picture of the cherry limeade advertisement that was posted on the window. She said “I can just give you your money back because it’s all the same”. I said I’m not asking for my money back I’m asking for the correct drink. She walked away from the window and left me sitting at the drive-thru. I parked my car and attempted to go inside the location to speak to a manager or someone that could help me. All of the doors were locked. I walked to the drive through window and told her to just return my money. Not to mention that I never received the food that I ordered during this entire interaction. I returned the slushie and received “some” of my refund. When I counted it was $4 short. I explained to her that my refund wasn’t correct. She walked away again and sent someone else to the window. I told the other staff that my refund wasn’t correct and showed her my receipt. The other staff then says “all of this over $4?” As if I wasn’t entitled to all of my money. I returned the slushie and never even received my food. She then refunded the $4 to me but this was the worst interaction ever. If she wasn’t educated on their product she should at least be willing to listen, accept the fact that she made a mistake and try to correct the problem. However she was rude and failed to assist me. Also, why are the doors locked and lights out at this establishment during operating hours with no manager on duty? She refused to give me her name and the managers name. Terrible customer service, I will never go to this location again!
• CB

  Chyna Blackwell

  Aug 15, 2026
  1.0
  They absolutely suck, I ordered nothing but a mango peach slushie add real strawberries and real lime. A slushie I’ve gotten countless times & the cashier handed me a green slushie and I told her it wasn’t correct. She said “it’s mango in there”. The slushie was green, no strawberries in sight and didn’t taste like lime at all some I’m confused on why it was green in the first place. Not to mention I waited 10 minutes at the window and the slushie she handed me was halfway melted.
• SJ

  Sade' Jones

  Aug 9, 2026
  1.0
  I'm not sure why this particular location's ice cream machine is always 'down.' I understand the machines probably have to be cleaned and serviced periodically, but it seems to be a constant occurrence lately. I have never had this issue when I go to the other Greensboro locations.
• LM

  Lexi Micham

  Aug 2, 2026
  1.0
  tl;dr: Ordered online, was told that they wouldn't serve us at our stall even though we already paid for food and that they didn't have ice cream so we left. No refund option yet. We ordered on mobile, checked in at a stall from the app on arrival, the stall computer screen confirmed that we were checked in, but then we waited for 20 minutes past the expected time with no update. I used the stall button to notify the staff that we were there but they told us that they weren't serving stalls and that they didn't have any ice cream. I asked what I could do about getting a refund and the staff didn't have an answer and said to do it in the app. There is no refund option in the app. We waited a little longer but we had no update or recourse besides sending information to support on their website.