This was a Sunday morning order.
We waited in the drive through long enough so that I decided to walk-in. I walk-in, the staff looked super busy, disorganized and did not have time to even greet. The self-order machine was not operational, after many taps on screen. I next tried the regular ordering route. Still no one cared to greet which indicates the staff was super busy.
This place is poorly managed and is an unreliable source for a peaceful breakfast.
PM
PETER MALONE
May 10, 2026
Staff needs to be trained. Can’t even get a regular coffee order straight. Waited 20 minutes for a coffee and egg sandwich. Avoid and just go to Starbucks.
Took 20min to get thru the drive thru line. Got to window and they only had 1 of the 2 donuts I ordered. I asked for a refund. They said I had to call corporate so they just gave me 2 of the same donuts. I called corporate to get a refund for the donut that I took a substitute for. I was on hold so long I ended up hanging up. Might dispute the charge on my credit card.
If their prices were not so astronomically high, I could excuse some things. But I aint ever excusing anything from DD. Im getting a refund every time they dont deliver order as ordered.
Very disappointed with this new opening when I ordered from there twice.
First of all, I don’t know what’s wrong with their coolatta machine. I ordered the same coolatta drink twice, and both time, I received it very melted down. It’s like leaving your slushie in the car to go shopping, to come back to it 50% melted in the sun, and no stirring can help make it slushie again. It’s just a juice drink now.
Second,….wow~ I made a mobile pick-up order 40 minutes ahead of time to give them ample of time! When I got there on time for my pick-up, it wasn’t even made or ready! I ordered a croissant cheese egg sandwiches, which I had to wait in line quite a while for. There was also no costumers inside or in the drive-through. They rushed to make my sandwich, so after waiting almost 10 minutes in my car, they finally gave it to me. When I checked, my croissants were BURNT!! I said whatever and just left. When I got home and was about to eat my BURNT but just-made and “HOT” sandwich, to my shock and surprise……THE SANDWICHES WERE COLD INSIDE!!! !!!!!!!!!! What the heck?! This is the first time ever receiving a burnt croissant with the egg, cheese and sausage COLD INIDE ! I annoyingly had to microwave both sandwiches!
Worst Dunkin experience ever, honestly.
I’ll give them a chance again just because I was so ecstatic that there’s FINALLY a DUNKIN near me after years of wishing for it! Hopefully as time goes by, they do better! And hopefully, that coolatta machine will work properly too.
A slow Sunday afternoon, I order my coffee from the drive thru at 2:11 PM with 3 cars in front of me. At 2:36 I drive away with my luke warm coffee. No sense of urgency from anyone there. I'm staying away!!