Wingstop

Reviews

• MH

  Miguel Angel Vega Hirata

  6 days ago
  2.0
  Why do they say they are open until midnight if they are not taking orders after 10 ? Manager is rude and location is understaffed. Avoid it !!
• SM

  Steven McLeod

  Jun 28, 2026
  1.0
  First bad experience with Wingstop unfortunately, so had to share review. Food ordered over $50. First thing that rubbed me a little wrong was when picking up order I asked for a ranch (given that for 30 wings it only came with 3 dipping sauces), but the guy was like "sure that'll be $1.50". I was a bit surprised and a little annoyed given how much I just spent, but hey whatever, I guess it comes out of his check, so paid and moved on. When loading food in car I decided to at least check that I had the right number of containers, but never opened each one to confirm the contents matched what I ordered (not something I thought I needed to do - in hindsight that was a bad mistake). Drive home with food and when opening containers, noticed that one one container with the flavor of wings didn't match the quantity I paid for - should have been 16 lemon pepper but there were only 10 (checked other containers, but no luck - sure enough I was shorted 6 wings). Call up to the store explained that I drove home and opened containers I was short 6 wings of which I had paid. Phone was then passed to who turned out to be the same guy being stingy with the ranch from when I picked up. I again repeated the problem a couple times until he was clear on that fact I didn't get what I paid for and was told by the guy I could: 1. Get a refund or 2. They would prepare the missing food and I could come pick it up in 10 minutes. I asked wife and we decided to go with option 2 and she volunteered to go pick up the missing 6 wings. She gets home 30 minutes or so later very frustrated saying that we might not ever go back to this Wingstop or any Wingstop for that matter because after going back to the store, she simply asked the same guy for, you guessed it, a ranch dipping sauce, and he said to a co-worker to ring her up for $1.50 for a ranch. This incensed my wife and she said so you mean to tell me that you all messed up our order we paid for and we drove all the way back up here due to your error and I can't get a ranch to go with the food. And this dude said yeah, I'm only giving you what you paid for. No apologies, no empathy, no trying to be customer service focused. Just treated my wife like whatever, you don't matter. It's a real shame. My wife told him, don't worry about your ranch and left upset at how uncaring and rude this dude was. Her thoughts were mine in that I'm sure they drop more containers of ranch in the course of a day than what we were asking for and was it too much to ask for the inconvenience. BTW this was Thursday June 25th, 2026 around 3pm ET for whoever that runs this place can know who was in charge/managing the store that date and time. Probably won't be back to this location (16118 NC Hwy 50 N, Garner) and it's a shame because it's closer to me. Have had much better customer service experiences at the other Wingstop locations in the vicinity - Hwy 401 (8215 Fayetteville Rd, Raleigh) and in White Oak (51 Cabela Dr, Garner).
• BS

  Brian Shatswell

  Jun 11, 2026
  5.0
  I placed an online order for pickup. Everything was hot and fresh. The staff greeted me and were super nice. 5 stars!
• BH

  Bryan Hinton

  May 30, 2026
  1.0
  This was my first time ever ordering from Wingstop, and unfortunately it will probably be my last. I spent over $70 on my order and specifically ordered lemon pepper bone-in wings. When I got home, I realized the order was made incorrectly and all of the wings were boneless, which is not what I ordered. I called the store expecting a simple resolution. I was told they could remake the wings, but that would require me to drive all the way back after already spending time and money picking up the order. Since the mistake was made by the restaurant, I asked if there was any possibility of a credit, refund, or another form of compensation without having to make a second trip. Instead of trying to help, the situation quickly became unprofessional. Employees became argumentative, and while I was explaining the issue, I could hear comments being made in the background. When I asked to speak with a manager, the conversation only became more frustrating. Rather than working toward a solution, I was hung up on multiple times. I called back and was disconnected again. In total, I was hung up on three separate times while trying to resolve a mistake that was caused by the store. The response I kept receiving was, “Call back tomorrow.” The problem with that is my order was wrong tonight, and my resolution is still unresolved. I should not have to spend my time chasing down a solution for an error that wasn’t mine. As of writing this review, no compensation, store credit, refund, or satisfactory resolution has been provided. What disappointed me most wasn’t the incorrect order. Mistakes happen. It was the way I was treated afterward. As a paying customer who spent over $70, I expected basic customer service and professionalism. Instead, I was made to feel like my concerns didn’t matter and that I was an inconvenience for bringing a mistake to their attention. I wasn’t asking for anything unreasonable. I simply wanted the order I paid for or a fair resolution without having to make another trip because of an error that wasn’t mine. Very disappointing first experience. The food mistake was frustrating, but the customer service, repeated hang-ups, lack of accountability, and unresolved resolution are the reasons I won’t be returning. Customers deserve better treatment than this.
• BC

  brian capehart

  May 25, 2026
  2.0
  Most of my wings looked like this. Smallest wings I have ever received in an order from Wingstop. $45 was spent on wings and for the wings to be as small as this unfortunately makes me not want to try this location again. Have not had this issue with the Clayton or White Oak location. The staff was friendly and inviting. Quality of food lacks.