I had a terrible experience at this location on August 23 around 3:00 PM.
I ordered 3 drinks: 1 Frozen Chocolate and 2 Iced Caramel Macchiatos, and honestly, all three tasted like straight water. I live literally about 3 minutes away, so I drove back immediately. I order from this location regularly and have never gone back trying to cause a problem or complain for no reason.
When I returned, there was a different employee than the girl who originally gave me the drinks. I was completely calm and simply explained that the drinks did not taste right and asked if they could be remade.
Instead of trying to help, she immediately got an attitude and told me, “I can't remake them for you. When you got them, they were fresh.” Then she said, “I'll refund you. I made them and I know what I put in them!”
Seriously? What kind of customer service is that?
She then walked away and another employee tried to refund me, but apparently they couldn't get the refund to work, so they ended up giving me a gift card.
What makes this even more ridiculous is that there is literally a sticker on the drive-thru window saying something along the lines of “Make it right or we’ll remake it for you.” Maybe the employees should read the company's own policy before getting an attitude with customers.
I wasn't asking for anything free. I wasn't yelling, disrespectful, or trying to get money back. I simply wanted the drinks I paid for to actually taste right.
This is a big company, and one employee with a bad attitude can seriously damage the reputation of an entire location. You don't need to disrespect customers over three drinks.
I come to this location all the time, but after this experience, I will not be coming back.
I have to compliment this Dunkin. It was well staffed. Friendly and helpful customer service at the counter. Courteous and prompt service to place my order, as well as receiving it.
Parking lot had several cars and I could see the drive thru was lined up so I expected a wait. I was pleasantly surprised that I didn't have an extended wait.
I love the coffee flavor, but the taste is inconsistent. Sometimes it tastes old, or burnt. I never know. Their toasted bagels are good, but they have fewer choices for flavors and cream cheese. And, don't get me started on pumpkin flavored products. Last I checked, they only served an iced pumpkin cake slice, pre-wrapped. BRING BACK ALL PUMPKIN PRODUCTS NOW! I'm from New England where Dunkin' Donuts originated, and I'm extremely dissatisfied with zero pumpkin muffins, donuts or munchkins. Many northern people moved down here for weather reasons. But, we love nostalgia. You will make your money, I have no doubt. What are you waiting for?
Fast service need to listen to orders but all in all satisfied
DB
Derek Balls
Jul 31, 2026
There were flies on the donuts (gross), my bacon avocado toast was burnt and tastes very strange like the avocado is old or something. The kiosk wouldn't accept my friends name because they thought it was inappropriate even though that was her born name she's not from America.