Very disappointing and unprofessional experience. We placed and paid for an online order and were given a specific pickup time. When we arrived, the employees were already cleaning and closing down the food line, even though the restaurant was not scheduled to close for another hour.
The ingredients needed to prepare our order had already been put away or thrown out, and the employees did not even begin making the order until we arrived. It is understandable for employees to complete minor closing tasks before closing, but they should not break down the food line while the restaurant is still open and paid online orders are waiting to be fulfilled.
The staff should have checked all pending orders before putting the food away. If something was unavailable, they should have contacted us and offered a substitution or refund. Instead, we left without the food we ordered and were told they could not refund us because it was an online order.
Management needs to properly train the staff on customer service, handling online orders, and closing procedures. Customers should still be able to receive their paid orders during posted business hours. This entire situation was unacceptable.
MT
Melissa Taylor
2 days ago
5.0
Went here for a door dash order, and sampled a piece of chicken. It was sooo good, I came back to order for my dinner. Other employees were nice and helpful for it being my first time eating here. Will be back. Thanks Q!!!!
EE
EveryJaee
Aug 28, 2026
5.0
Trying Cava for the first time was nothing short of AMAZING. I was genuinely surprised that the flavors were so rich!
My overall experience was really great.
My exact order is
Saffron rice
Double taziki
crazy feta cheese
Grilled chicken
Fire roasted corn
Pickled onions
Tomato and onion
Tomato and cucumber
Persian cucumbers
Crumbled feta
Pita crisps
Balsamic vinegarette
Garlic dressing
Harissa bbq pita(this was amazing but I would prefer regular)
Best bowl I've had!!!! I also got the lemonade and blueberry or lavender drink. 10/10
TM
Tifanni Mayes
Aug 27, 2026
5.0
Just left Cava, it was a great experience! Everybody was sweet and friendly! Special shoutout to the general manager who was so personable and funny. The restaurant was super clean, and everything tastes fresh and delicious. Keep up the amazing work !!
GS
G S
Aug 22, 2026
5.0
We really like this place when we are looking for a healthy, Mediterranean meal. Nana and Tayrna (I think that's how you spell it) were very good at putting our orders together quickly. Also the general manager "Boss Lady" checked us out. She was super! Made us laugh and was just a joy to be around. We took our order to go this time, but it was still good. We really love being able to mix the drinks, too. Overall a good experience time and time again!
CAVA is a fast-casual Mediterranean restaurant offering customizable greens and grains bowls, salads, and pitas.
What are the operating hours of CAVA in Fayetteville?
CAVA is open daily from 10:30 AM to 10:00 PM.
Is CAVA open on holidays?
CAVA is closed on certain holidays including November 27, December 24, and December 25, 2025.
Does CAVA offer delivery and takeout services?
Yes, CAVA offers both delivery and takeout services.
What payment options are accepted at CAVA?
CAVA accepts American Express, Cash, Discover, Mastercard, and Visa.
Is CAVA accessible for customers with disabilities?
Yes, CAVA has wheelchair accessible entrances, parking, seating, and restrooms.
Does CAVA have a children's menu and family facilities?
Yes, CAVA welcomes families and children and offers a children's menu along with high chairs.
Where is CAVA located within Fayetteville?
CAVA is located at 565 Cross Creek Mall, Suite B, Fayetteville, NC 28303, within the Cross Creek Mall area.
What nearby places can I visit before or after dining at CAVA?
Before or after your meal at CAVA, you can visit nearby places like Fayetteville Cross Creek Mall for shopping, Starbucks for coffee, or Main Event Fayetteville for bowling and entertainment.
Are there other Mediterranean restaurants close to CAVA?
Yes, Zoës Kitchen is a nearby Mediterranean restaurant where customers can explore different menu options.
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