KW
Kayla Williams
5 days ago
Extremely Poor Customer Service, Rude Management, and Disgusting Food!
I am extremely disappointed and disgusted with the experience my family and I had at this McDonald’s. The customer service was absolutely horrible, the employees were rude, and the way management handled the situation was completely unacceptable.
We went through the drive-thru and ordered three kids’ meals, a McChicken, drinks, and a meal deal that included two medium fries and a 20-piece chicken nugget. To begin with, we didn’t even receive our complete order. We had to inform the employees that items were missing before they finally gave us the rest of our food.
Once we checked the food, we realized it was absolutely disgusting! Everything was cold, tasted old, and seemed as though it had been sitting out for hours and was only slightly reheated before being served. This was completely unacceptable, especially considering we were feeding our children and preparing for a long road trip.
We decided to pull back through the drive-thru to politely explain that the food was not fresh and ask if our entire order could be remade. Instead of receiving an apology or any attempt to resolve the issue, we were met with extremely rude attitudes and unnecessary accusations.
Several employees appeared to have difficulty understanding what we were explaining, which made communication frustrating. However, the biggest issue was the complete lack of professionalism and respect.
The manager repeatedly accused us of NOT PAYING for our food, despite us showing our receipts, the transaction on our bank card, and explaining the promotional code we used. We even provided the code again and showed the rewards points we received from the purchase. How could we have received our entire order in the first place if we hadn’t paid for it?
We were not asking for free food! We simply wanted the food we had already purchased to be remade because it was cold, old, and unacceptable to serve to our children.
Instead of handling the situation professionally, the manager continued arguing with us, used disrespectful language toward my husband, and even threw the food in frustration. Her behavior was completely inappropriate, especially for someone in a management position.
As paying customers, we should not have to argue, repeatedly prove that we paid, or be treated with such disrespect just to receive fresh food. The entire situation was embarrassing, frustrating, and completely unnecessary.
This location seriously needs to be investigated by corporate management. The employees need better training in customer service, communication, food quality, and professionalism. Management especially needs to understand how to handle customer complaints without becoming hostile or accusing customers of wrongdoing.
I will NEVER return to this location. I strongly recommend that others check their orders and food quality before leaving. No family should have to experience this kind of treatment, especially after spending their hard-earned money.
Absolutely unacceptable customer service, disgusting food, and extremely unprofessional management. If I could give zero stars, I would!
PS
Pylon Capital Home Solutions
Sep 30, 2026
⭐⭐⭐⭐
Overall, I’d give this McDonald’s a fair review. The location was pretty clean, my food came out fairly quickly, and everything was fine for a quick stop.
BUT.. if you’re someone who likes to work from coffee shops, restaurants, or anywhere with outlets, keep this in mind: there are absolutely no outlets available for customers at this location. 😭
So if you’re looking for somewhere to grab a bite and get some work done while charging your laptop or phone, I wouldn’t recommend this location. If you’re just stopping in for food, though, it gets the job done!