Dunkin'

Reviews

• JJ

  Jalen

  3 days ago
  3.0
  It’s called the drive thru for a reason and it’s no reason people sat in line for 15-20minutes that is ridiculous. The service here needs to be improved
• MS

  Mackenna Strait

  May 9, 2026
  5.0
  I mobile ordered today, and everything was perfect! The coffees were so so good! The woman at the speaker was kind, and the woman at the window was so nice and had everything packed up for us nicely, and I really appreciated it!!
• LL

  Leo

  Apr 29, 2026
  5.0
  I've been here a dozen times and always on business trips which in Durham, so my visits are over a span of months. I've always recieved good service here and orders are correct. My breakfast sandwich has always been hot and delicious! Donuts and coffee have always been on point. Though, I basically get an old fashion donut and plain coffee. I will continue to stop in here on future trips. Oh, and this review pertains to in store as well as drive through. A+
• AG

  Amanda Griffin

  Apr 22, 2026
  1.0
  Slowest Dunkin on the planet! And the drinks were awful!
• AB

  Adri B

  Apr 10, 2026
  1.0
  Really disappointed, this was my first time at this location and honestly I should have checked the reviews before even stopping but I hate Starbucks so here we are. I placed my order in the drive thru and at the window I tell the barista that I want to reload some money onto my app. She seems confused as to what I am asking, so I show her my app with a $0.00 balance and show her the cash and again ask to reload my app with the cash. Still confused I back up my instructions because clearly we are not understanding or listening. So now three times I asked for her to reload my app with the cash I was trying to give her. If she didn’t understand she needed to ask for help. Instead she takes my cash and uses it as a form of payment telling me a balance. We are now at 4 times I am telling her I wanted to reload my app with the cash I gave her! What are we not understanding?! She then goes to the other girl working with her and start discussing the issue. After a moment of waiting she comes back over and starts a phone call on her cell phone. The other girl with her that had blue hair comes over and hands me my food only to snatch it back and slam it on the counter then looks at me and says “she’s figuring it out” and walks away. At this point I have had enough. Customer service nonexistent at all!!!!! Baristas not knowledgeable about cash handling, huge problem. There needs to be some serious retraining done here or an experienced manager available to help. And yes my dash cam will be sent to a district manager and corporate for the correction of training purposes. This happened on 4/10/2026 around 3:15pm of this helps identify the two girls working. Now I’m hungry and no coffee, Starbucks can take my money 😤

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