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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(657 reviews)

Business Details

1125 W NC Hwy 54, Durham, NC
27707, United States
(919) 403-6666
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Durham, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1125 W NC Hwy 54, Durham, NC
27707, United States

Hours

Monday5:00 AM - 8:00 PM
Tuesday5:00 AM - 8:00 PM
Wednesday5:00 AM - 8:00 PM
Thursday5:00 AM - 8:00 PM
Friday5:00 AM - 8:00 PM
Saturday6:00 AM - 8:00 PM
Sunday6:00 AM - 8:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 1125 W NC Hwy 54 in Durham, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.4
657 reviews
5 stars
275
4 stars
107
3 stars
64
2 stars
41
1 star
170
  • CW
    Chrissy Winston
    Aug 15, 2026
    1.0
    I would like to start off by saying that this is the Dunkin that I come to often since it’s the closest to my home. I’ve never had an experience like I’ve had today…. Unfortunately, I ordered a latte through DoorDash. When I received my drink it was not properly sealed for delivery. Meaning there was not sticker over the straw entrance and there was no seal across the top of the lid to the cup. So, I 1st contacted DoorDash and reported the drink ofc!! Then I called this store 5x!! The number wouldn’t even ring it just went straight to vm. So, I had no choice but to visit the store. Once I arrived I spoke to the cashier and explained the situation and stated I would like some type of store credit for the inconvenience. The kind lady said she would speak to her manager Sylvia (a 4’11 Spanish brunette lady). Sylvia came to the front. I began explaining what happened Sylvia cut me off and began speaking only Spanish to the cashier. I told her excuse I wasn’t done explaining. Sylvia cut me off put her hang up and said “okay, thanks.” Very passive aggressive and in a very condescending tone. Mind you this in front of of several customers and several staff members. I sat there as she continued only speaking Spanish to her employee (the cashier). The employee then went to start remaking the drink. I asked Sylvia about some type of store credit for my Inconvenience. Sylvia then in a very loud and rude manor said she would not give me anything for my inconvenience… that I should report to DoorDash… I explained to her that I did do that and tried calling prior to coming up here. I mean the lady wouldn’t even offer me a free donut! Sylvia is a poor example of what leadership looks like. After Sylvia walked away mid conversation from me. Another staff whispered and attempted to offer me a donut which I politely declined. Once my drink was finished I asked the cashier from earlier her managers name and she told me she didn’t know….. so I asked the cashier to go and grab her. When Synthia returned she dismissed me and immediately began talking to a customer behind me. Keep in mind I’m standing right at the register…. I cut both of them off and said “excuse me I requested your name.” Sylvia said I was being rude to the customer and wouldn’t acknowledge me. After a small back and forth Sylvia finally gave me her name “Sylvia” but wouldn’t give me her last name. At the end of the day! I try my hardest to be understanding I mean this is a coffee shop after all! I’m not expecting red carpet treatment. However, I’ve never been treated in such a disgusting, disrespectful manor EVER! & I’ve been coming here for almost a year! Maybe Dunkin should consider properly training their manager of how to diffuse intense situations and make their loyal customers happy! SN: I forgot to mention…. But when I was requesting Sylvia to give me her name. She insisted that I should leave a bad review on this google page….Yikes! But, she wouldn’t give me anyone’s information to corporate!
  • SH
    Stephanie Hirsch
    Aug 7, 2026
    1.0
    Just picked up a decaf coffee with milk. It was so bitter, sour and burnt i couldn’t even think about drinking it. Complete waste of time and money. I tried calling the store to let them know it was bad, but their mailbox was full.
  • CO
    Corinthia Ortiz
    Jun 22, 2026
    5.0
    Always a great time when I go to Dunkin.
  • BM
    Burt M
    Jun 20, 2026
    1.0
    Ordered a dozen they only gave me 10. Didn’t check until I got home. Won’t order here again
  • TT
    T
    Jun 14, 2026
    2.0
    Came here and ordered a caramel macchiato received my drink and tasted it before I pulled off and it tasted like a plain coffee I asked the girl if it was a caramel macchiato she said yes but she could add more espresso?? HUH? I received a regular coffee and paid for a medium caramel macchiato...ugh Dunkin teach your employees how to make drinks

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Certified August 16, 2026Yext Knowledge Graph
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