Dunkin'

Reviews

• NK

  nathan kitchen

  2 days ago
  1.0
  No urgency...if I worked how these people do at my job I would be instantly fired. Ordered a coffee through the mobile app...another customer took my coffee - ok no biggie I then waited another 10 min all for them to tell me they forgot to make my order, I just laughed at walked out. If I forgot things in my line of work, id instantly get fired. No urgency nor motivation here.
• BW

  bree williams

  3 days ago
  1.0
  I came in and ordered a breakfast sandwich and 3 donuts. Basic order. I ordered through the kiosk. Sandwich was made fast. That was great! However, the pink haired girl up front who was taking orders, getting donuts and somewhat making drinks, was doing more gossiping about personal matters and customers than doing her basic job. There was only 1 person in the store with me mind you, AND he came in after me and ordered a coffee and dozen donuts. He got his order before I got 3 donuts I ordered. Im standing there and the employee doesnt even acknowledge me. She just turns around and stares off into the donuts. I had to break the ice and tell her im waiting on the 3 donuts I ordered. She finally got my order and I walked out. Its what happens when you have no one but young ppl working a shift. No one else who has the authority do put them in line. Smh.
• MF

  Molly Frizzell

  Sep 17, 2026
  3.0
  Most of the time there are things missing from my order (2 of the 3 times i’ve gone to this location now). When it’s good it’s good, but it’s so inconsistent!
• TS

  Tony Singleton

  Aug 29, 2026
  5.0
  Great
• CW

  Chrissy Winston

  Aug 15, 2026
  1.0
  I would like to start off by saying that this is the Dunkin that I come to often since it’s the closest to my home. I’ve never had an experience like I’ve had today…. Unfortunately, I ordered a latte through DoorDash. When I received my drink it was not properly sealed for delivery. Meaning there was not sticker over the straw entrance and there was no seal across the top of the lid to the cup. So, I 1st contacted DoorDash and reported the drink ofc!! Then I called this store 5x!! The number wouldn’t even ring it just went straight to vm. So, I had no choice but to visit the store. Once I arrived I spoke to the cashier and explained the situation and stated I would like some type of store credit for the inconvenience. The kind lady said she would speak to her manager Sylvia (a 4’11 Spanish brunette lady). Sylvia came to the front. I began explaining what happened Sylvia cut me off and began speaking only Spanish to the cashier. I told her excuse I wasn’t done explaining. Sylvia cut me off put her hang up and said “okay, thanks.” Very passive aggressive and in a very condescending tone. Mind you this in front of of several customers and several staff members. I sat there as she continued only speaking Spanish to her employee (the cashier). The employee then went to start remaking the drink. I asked Sylvia about some type of store credit for my Inconvenience. Sylvia then in a very loud and rude manor said she would not give me anything for my inconvenience… that I should report to DoorDash… I explained to her that I did do that and tried calling prior to coming up here. I mean the lady wouldn’t even offer me a free donut! Sylvia is a poor example of what leadership looks like. After Sylvia walked away mid conversation from me. Another staff whispered and attempted to offer me a donut which I politely declined. Once my drink was finished I asked the cashier from earlier her managers name and she told me she didn’t know….. so I asked the cashier to go and grab her. When Synthia returned she dismissed me and immediately began talking to a customer behind me. Keep in mind I’m standing right at the register…. I cut both of them off and said “excuse me I requested your name.” Sylvia said I was being rude to the customer and wouldn’t acknowledge me. After a small back and forth Sylvia finally gave me her name “Sylvia” but wouldn’t give me her last name. At the end of the day! I try my hardest to be understanding I mean this is a coffee shop after all! I’m not expecting red carpet treatment. However, I’ve never been treated in such a disgusting, disrespectful manor EVER! & I’ve been coming here for almost a year! Maybe Dunkin should consider properly training their manager of how to diffuse intense situations and make their loyal customers happy! SN: I forgot to mention…. But when I was requesting Sylvia to give me her name. She insisted that I should leave a bad review on this google page….Yikes! But, she wouldn’t give me anyone’s information to corporate!