Bonefish Grill

Reviews

• DB

  Dr. Cindy Banton

  3 days ago
  5.0
  On August 23, 2026, at approximately 12:00 p.m., my colleague and I visited one of my favorite restaurants, Bonefish Grill (#9411). I have always enjoyed dining at this location. The food is consistently high quality, made to order, generously portioned, and offered at an excellent price point. Equally impressive is the service—the staff consistently makes guests feel welcomed, appreciated, and valued. On this particular visit, however, I experienced an issue with my meal. I ordered the Butterfish, one of my favorite dishes, but unfortunately, it arrived cold. I brought the matter to the attention of our server, Mo, who immediately took action to resolve the situation. What happened next is the real reason I am writing this review. The Culinary Manager, Mr. Thomas Johnson, personally delivered the corrected meal to our table and offered a genuine and sincere apology. He explained that he takes full responsibility for the quality of the food served in his restaurant and acknowledged that my meal should never have been served that way. He also assured us that it would not happen again. What impressed me most was Mr. Johnson’s willingness to take complete ownership of the situation. He could have simply allowed our server to return the corrected dish with an apology and considered the matter resolved. Instead, he personally came to our table, addressed the issue, apologized, and ensured that we were completely satisfied. He also graciously removed the dish from our bill and provided us with a coupon for a complimentary appetizer on our next visit. WOW! The purpose of this review is not to highlight a mistake—mistakes happen in every restaurant and every business. What distinguishes an exceptional organization is how its leaders respond when something goes wrong. Mr. Johnson’s response was an outstanding example of leadership, accountability, service recovery, and genuine customer care. Mr. Johnson did not make excuses, shift responsibility, or leave the situation for someone else to handle. He owned it, corrected it, and went above and beyond to restore our confidence and ensure our satisfaction. That is leadership. Mr. Johnson exemplifies the level of customer service, professionalism, accountability, and compassion that is too often missing in today’s service industry. I was already a loyal Bonefish Grill customer; after this experience, I am a lifelong customer! I sincerely hope the executive leadership team at Bonefish Grill sees this review and recognizes Mr. Thomas Johnson for his outstanding leadership and commitment to the customer experience. Employees and leaders like him are tremendous assets to an organization and its brand. Kudos to you, Mr. Johnson! Keep up the exceptional work—you are truly making a difference.
• TM

  Tim Mickelsen

  6 days ago
  5.0
  Excellent food choices. Very good service. We enjoyed the special that includes salmon, shrimp and tuna. Highly recommend!
• OS

  Outsource Solutions

  Aug 19, 2026
  1.0
  Great food but very, very, very, very, very terrible customer service Had to go order and waited 20 minutes after I got there to pick it up and it was literally just an appetizer and nobody www th
• SG

  Saundra Gardner

  Aug 14, 2026
  1.0
  My card was lost by the server and used to pay for someone else's meal. I was told by management that it was not charged. The service was mediocre prior to the incident but making me wait without saying what the problem was made it horrible. I waited an hour after asking 3 people to get my card so that I could leave. I was made to feel like I did something wrong. I noticed the charge after checking my account in the car. (They did find my card on another table). NO ONE has spoken to me as promised from the Regional Office. Worst restaurant experience ever.
• VC

  Victoria Colonette

  Jul 29, 2026
  3.0
  To be fair this is based on 2 separate experiences. I went Monday, male server, had crabcakes, salad, and crab chowder. Delicious, excellent service. Just left today ordered the bang bang shrimp, crab cakes, shrimp scallops scampi, and bourbon brownie, same seat outside, woman server with curly hair. She was neither polite or impolite. Not as attentive as my previous experience. I ordered all of my food at once, new what I wanted, asked for the desert to go but for it to be brought to me when I asked for the check (due to ice cream), and all food be brought out as it was prepared. Bang bang shrimp, delicious, fresh. Crab cakes really well done burnt on the top, compared to last time. Shrimp and scallops scampi was ok. I gave my credit card as soon as the food came. Waited about 5 minutes. Sat at the bar so I could head out and get waitress attention. Finally asked hostess to ask waitress to bring my check and told them to keep the brownie, I already paid for, since they just put the order in. Food pretty consistent service wasn't. Bartender today very attentive, and very polite.

Frequently Asked Questions About Bonefish Grill