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McDonald's

3.7
(1,537 reviews)

Business Details

1726 W Cumberland, Dunn, NC
28334, United States
(910) 892-5553
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1726 W Cumberland, Dunn, NC
28334, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday4:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1726 W Cumberland in Dunn, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,537 reviews
5 stars
659
4 stars
340
3 stars
232
2 stars
90
1 star
216
  • JJ
    Joy
    Aug 6, 2026
    1.0
    Stood right here and watched 10 Customers.. four off which being seniors wait exactly OVER 34 minutes to be attended at the register to have their orders taken. And after they had already asked to be assisted and was literally denied to their faces I then spoke up for them cause I’ve managed and worked many places and I never saw such gross unprofessionalism and leadership from a team and management. So I then spoke up and altered them again that they’re customers been standing here and were being ignored. That is when one girl spoke barely audibly and gave me an excuse saying there was 12 tables that was waiting on. Which is not accurate cause we could turn around and see the dining area and no a professional excuse for literally ignoring customers standing there. Then the senior citizens asked and they told them that the person who was supposed to take their orders was on their break and now she can’t help them. This was UNACCEPTABLE. No one said a damn thing to them! Wouldn’t make eye contact! Wouldn’t even let them know “hey we see you standing here and we are sorry we will be with you” NOTHING! If they acknowledged those people then the walls and floors can talk! Then one of the workers ASKED THE “supervisor” in the black shirt if he should help the long line of customers and she said out loud NO. We all heard it . I was speechless. Then she added And how she wants him to stay where he is at. Not one person even looked at them and acknowledged them or greeted them …. Every time I come here they fail to acknowledge or greet customers I even had one girl tell me how I should use the kiosk cause they’re there I had to inform her that I couldn’t because I had to use cash I didn’t have my wallet with my a cards. EVERYTIME anyone goes in there waits to pay at the register they will IGNORE you. Either you give up and wait a long LONG time and have someone with an attitude help you. OR you use the kiosk or go to drive through or leave. I’ve heard arguments between employees and management before also. Their excuses doesn’t matter. You do NOT ignore customers like that! Ever! Two people left and got tired of waiting . Those customers are seniors they can’t just use a kiosk and a phone to order food and McDonald’s should know that. This is why Burger King is destroying them in competition cause their customer service is garbage. They can say well it’s cause we are short staffed but at the same time ….. LOOK at how supervisors etc talk to their workers in front of customers .. look at how they work. Only focusing on the drive through when you have a whole line of people staring at you wanting to just place an order. Ridiculous. She’s too young and immature to be leading others. She is not a leader and desperately knows little about proper customer service. The other older woman working there didn’t look at them either you learn in customer service to ALWAYS address and acknowledge customers. Always. Please get experienced more mature workers who know how to lead a TEAM and give direction and handle busy periods with professionalism and responsibility without a bad attitude. PAY for quality help. Not someone who entered the workforce a year ago. Everyone isn’t a leader. Everyone isn’t professional in intense situations. Everyone can’t give quality work performance. Everyone can’t handle busy situations and maintain expectations. Than comes with WORK experience, life experience and personality adjustment! Do better! Be better! Or you’re going to sink your business on the mud or at least send everyone to another store. Every customer matters!
  • CG
    Carlos Ostorga Gonzalez
    Aug 5, 2026
    1.0
    Never order curbside. This location is understaffed and takes more than 30 minutes to bring the food. It’s better to order through the drive thru, at least your food will be warm.
  • RF
    Rudy Futch
    Aug 2, 2026
    1.0
    I would just like to say the only reason I'm leaving this review is so maybe the owner will see this I have been calling that McDonald's for over 2 weeks off and on every time I get a chance to think about it that I had something to say to them there to the manager I can't get anybody on the phone because my main reason I wanted to speak to them was because when I asked for a decaf coffee there it's not just a preference it's sometimes it's a medical reason and they need to be sure that they're giving somebody decaf if they ask for it because I haven't been always getting it I know because the way I feel when it's regular coffee so they can't tell me that they have been given somebody decaf every time so they need to be sure to do that because sometimes it like I said is medically necessary to not have that caffeine but again the other thing is they don't answer the phone I called one day 6 7 10 times back to back you just rings and rings and rings and rings and I understand they're busy but they're a place of business and they need to answer that phone
  • EO
    Elias Ochoa
    Jul 17, 2026
    1.0
    If I could give it zero stars. They never gave me my food. I requested a refund but because the kiosk doesn’t give a receipt we couldn’t until the person we asked got the grill slip and even at 9:45AM they have this bad service we expect better service from this establishment and they prioritize Drive-Thru than dine-in I will never come back here. 7/17/2026 9:45AM
  • MZ
    Matt Z
    Jul 16, 2026
    1.0
    I ordered two 6 piece nugget meals and only received 4 nuggets in one. I also bought a double quarter pounder meal with mayo large sized and only received a medium fry. Very poor customer service and couldn't get your order right. It's sad that the employees would cheap shot a customer and essentially lie and put 4 nuggets in a 6 piece box.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Dunn, NC?

McDonald's in Dunn, NC is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday, 6:00 AM to midnight on Friday and Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

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Certified August 16, 2026Yext Knowledge Graph
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