Jimmy John's

Reviews

• ER

  Emily Roberts

  Jul 6, 2026
  1.0
  Should’ve read the reviews… I ordered a toasted sandwich and the bread was the same as normal. Cheese a little melted but no way you would call this toasted. I could get over that, no huge deal, but then I realized the turkey hanging out of the sandwich was grey. I opened up the sandwich to find a single thin slice of turkey not even covering the complete sandwich that was clearly old and not the color meat should be. I had to stop eating immediately bc I knew I’d be sick from old meat if I didn’t. What a waste of money, and of course there’s no easy way to get a refund through the app or online.
• JW

  John Walter

  Jul 4, 2026
  5.0
  JJ is my favorite sub shop. I have lunch here frequently.
• LO

  Lara Ouchi

  May 10, 2026
  2.0
  Asked for No mayo on 3 of 5 sandwiches and they all had mayo. Asked for pickles on 2 of them and no pickles. They also toasted a sandwich that I didn't want toasted. The girl taking the order was rude and acted like we were ordering to much. Don't know if we will go back.
• PP

  Purva Patel

  Apr 17, 2026
  1.0
  I had a genuinely frustrating experience at Jimmy John’s. We ordered two sandwiches — a veggie and a Country Club — both with standard toppings. When we opened them, they were missing basic ingredients like lettuce, tomatoes, and onions. These aren’t “extra” or specialty add-ons — they’re fundamental components of the sandwiches. At that point, you’re not getting what you ordered — you’re getting incomplete food. This isn’t a minor oversight like forgetting a condiment packet. It was both sandwiches, both missing multiple core toppings, which points to either poor training, lack of attention, or breakdown in quality control. For a place that markets itself on speed and consistency, this was neither. If you can’t reliably assemble a standard menu item, that’s a serious operational issue. I don’t mind paying for food — I do mind paying for something that isn’t what I ordered.
• SM

  Slojack MacGillicutti

  Mar 28, 2026
  1.0
  Absolutely terrible service. They had to pass the phone to three other people and they still couldn't even get my address right. I will never be ordering from them again