Topgolf

Reviews

• MS

  Melinda Smith

  May 13, 2026
  5.0
  Another great place, the atmosphere was great and the place was inviting. It was very kid friendly too. Our server Jordan was excellent, please let her know. She was friendly, quick, helpful with suggestions, and attentive. The food was good as well. Great job Top Golf!
• EV

  Emma Vanderhoff

  May 13, 2026
  1.0
  My boyfriend and I (21 & 22) went to Topgolf tonight to relax and enjoy ourselves after working all weekend. We have visited this location multiple times and have never experienced anything remotely close to the treatment we received tonight. Our server initially came over and asked if we wanted drinks. I ordered a blueberry lemon drop martini, and she checked my ID and said everything was fine. About 10 minutes later, a manager came over and said she needed to “verify” our IDs. She spent several minutes closely examining mine, questioned me about what year I graduated high school, and then walked away. She never once checked my boyfriend’s ID, making it very obvious that mine was the issue. Another 10 minutes passed with no drinks, until our server finally returned and bluntly stated that they would not be serving us alcohol because my ID was “fake,” before immediately walking away. No professionalism, no explanation, and no attempt to handle the situation respectfully. I then went to speak with the bartender directly and showed him a photo of my passport as secondary proof of identification. He dismissed it immediately, despite all of the information matching my physical ID exactly. According to Topgolf’s own online support/chat system, secondary identification in photo form is acceptable when accompanied by a valid physical ID — which I had. By the time this entire situation was dragged out, most of our playing time was gone, and the night was completely ruined. Instead of enjoying our evening, I was publicly embarrassed, interrogated, and treated like I had committed some sort of crime simply because I look younger than my age. This situation could have been handled professionally and respectfully. Instead, it was handled with poor judgment, inconsistency, and rude customer service from both management and staff. Employees responsible for verifying IDs should be properly trained before falsely accusing paying customers of carrying fake identification. Extremely disappointed with this experience and the way we were treated.
• JO

  John O

  May 5, 2026
  5.0
  Great location for a fun evening ! No matter your skill level whether you even like golf. This is just a great time and fun for all
• VB

  vanessa barbieri

  May 2, 2026
  1.0
  I’ve been to Topgolf four times, and every time I’ve been placed on the ground floor—this time all the way in the far corner. It honestly takes away from the experience. This isn’t a cheap activity you just do “whatever,” so bay location matters. Unlike bowling, where it makes no difference, here it clearly does. I was told I need to book days in advance and leave a note to request an upper level, but that’s not communicated anywhere during booking. There should be a clear option to choose your bay location—or different pricing based on placement. As it stands, it feels inconsistent and frustrating.
• CF

  Christian Freundorfer

  Apr 30, 2026
  5.0
  First time I played Topgolf and it was a great experience. I went there with some colleagues from work and it was a lot of fun and we stayed for more than 3h. We also had some drinks and snacks. All in all it was really fun and I can totally recommend Topgolf Charlotte - Southwest.

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