Location.com logo
Brand Certified

McDonald's

3.2
(1,722 reviews)

Business Details

(704) 542-2546
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8824 Pineville Matthews Rd, Charlotte, NC
28226, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 8824 Pineville Matthews Rd in Charlotte, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,722 reviews
5 stars
549
4 stars
302
3 stars
285
2 stars
151
1 star
435
  • LG
    Lobito Granados
    3 days ago
    1.0
    una desepcion de todos los macdonals que e visitado este no lo recomiendo pedí una Counter Pounder y me dieron la carne casi cruda y la caja hasta con un poco de aceite o sería agua de los pepinillos, además la pedí para comer ahí y me la dieron en una bolsa para llevar , mala atención no lo recomiendo a nadie ese lugar …. Of all the McDonald’s locations I’ve visited, I do not recommend this one. I ordered a Quarter Pounder, and the meat they gave me was practically raw; the box even had some oil—or perhaps it was liquid from the pickles—inside. Furthermore, I asked to dine in, but they gave me my order in a takeout bag. The service was poor; I wouldn’t recommend this place to anyone.
  • RW
    Richard Wang
    Oct 30, 2026
    1.0
    Absolutely abysmal service—multiple customers were left stranded at the register for over 15 minutes while the staff completely ignored us to prioritize packing DoorDash orders. The cashier even had the audacity to mock a mother in front of her child for redeeming reward points, saying things like "You're here for free food anyways." I understand the staff may get penalized for delayed DoorDash orders. But if McDonald's is going to completely abandon its dine-in customers for delivery apps, they need to stop charging actual restaurant prices for garbage food.
  • KK
    Kelly
    Oct 29, 2026
    1.0
    Three Failed Orders, No Refunds, and Zero Accountability I've had three terrible experiences with this McDonald's location recently, and I'm beyond frustrated with the lack of accountability. Today, half my meal was missing, and the large drink I paid for was replaced with a smaller one. On another visit, I was told to pull forward in the drive-thru, only to sit there for 20 minutes before going inside to find they had completely forgotten my order and only started preparing it after I complained. Think twice before agreeing to pull forward from the drive-thru window. Once you're out of the way, apparently there's no guarantee your order will even be remembered. After multiple bad experiences, I'd be very hesitant to leave that window without my food and drink in hand. I've already submitted complaints for the first two incidents, and neither has received a response or reimbursement. After today's experience, I haven't even bothered submitting a third complaint. Mistakes happen, but three bad experiences in a row, missing food, incorrect orders, excessive wait times, and no effort point to a management problem. This location has damaged my confidence in McDonald's as a whole. Customers shouldn't have to inspect every item, chase down forgotten orders, or repeatedly pursue refunds for food they never received. I don't expect perfection. I expect what I paid for, and when something goes wrong, I expect accountability. Apparently, that's too much to ask here.
  • TT
    Tasha
    Oct 11, 2026
    1.0
    I came in this morning (10/11/26) around 7am to pick up a mobile order through the drive through. I waited at the speaker about 3 minutes before anyone came to the speaker. Upon reaching home I discovered the food was completely inedible. The bread on the sandwiches was hard like it had been left out and then was toasted, the steak was hard and dried out and one mcnuffin had some foreign white sauce on it that I didn't not ask for and it's not standard to the sandwich. I had to drive back. I bought the food in and I simply stated the food was not fresh could it be remade. She (Nallell ? - she wouldn't give me her name although I asked twice. That is what it looked like it said on her shirt. She is a short hispanic woman that was working the front-end with red hair) interrupted me to say that I had just bought it so why wouldn't it be fresh? She had a very nasty, argumentative demeanor. I told her that is the point. I just bought it and it's not fresh. There was no apology from her, only attitude. I will not be returning however I will be escalating this to corporate. You don't argue with a customer a 7am in the morning who is not arguing with you. If you don't like your job, go get a new one.
  • KH
    Kendra H
    Oct 10, 2026
    1.0
    This was worst experience at McDonald’s in my life. I have a child with a disability, and I asked for a simple request of two cheeseburgers plain, but if they could put the cheese on the side. I was bluntly told no. I have been to many McDonald’s and asked the same request because my child with a disability has a thing about the cheese, touching the burger. When I try to explain that it is for a child with a disability, I was bluntly told that they will not honor my request. Then I went to the window and tried to explain once more hoping that maybe the lady did not understand. So I explained again and still with the same disgusting attitude, She refused to simply give me two burgers that are plain with two slices of cheese on the side. It got to the point where my husband had to go on the inside because at this point I have a child who is now getting upset because he was wanting his burgers and they were refusing to make them the way we were asking. Isn’t that what customer service is supposed to be about? It is no different than ordering a cheeseburger and asking to takeoff the pickles and the onions they’re going to honor that request right? Well, in this case, this lady did not choose to honor my simple request of pretty much giving me two hamburgers with two slices of cheese put on the side. When my husband went inside and asked, he was told that if it’s a cheeseburger, a cheeseburger is supposed to be a cheeseburger. I am really trying to figure out how to get in touch with the corporate office because at this point this is very disgusting that they would refuse to help a child with a disability for a simple request as such. Then we get the burgers and she tells my husband I will honor this this one time but if you come back in my store, I will not do this again because a cheeseburger is a cheeseburger. If anyone knows how to reach corporate please Respond to this review because I am definitely one angry mother. I have to advocate for my child on a daily basis when it comes to school and his many therapy sessions. Something as simple as giving me 2 Burgers plain with two slices of cheese on the side should not be rocket science, and it should not be that difficult of a request. The gentleman that helped at the window was very understanding, and when I requested to speak to a manager, she stated that she was the manager. I would put her name out there, but I am not going to put her on blast for the entire world to see how this disgusting human being treats people with disabilities, but I have her name and I will be taking it as high as possible because once again I have to advocate for my child on a daily basis and something this simple should not have gone this far.

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours?

McDonald's delivery hours are from 6:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:30 PM on Friday and Saturday.

When is the drive-through open at this McDonald's location?

The drive-through is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: