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McDonald's

3.0
(3,238 reviews)

Business Details

1201 W Sugar Creek Rd, Charlotte, NC
28213, United States
(704) 596-7501
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1201 W Sugar Creek Rd, Charlotte, NC
28213, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1201 W Sugar Creek Rd in Charlotte, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.0
3,238 reviews
5 stars
929
4 stars
477
3 stars
538
2 stars
301
1 star
993
  • NB
    Nathan Boepple
    2 days ago
    1.0
    Don't waste your time. You will wait and wait and wait. It's been like this for a couple years so when the owner replies to this and says use this link, you know they don't care. If they did they'd be at the store whipping up food and clearing out the homeless people in the parking lot
  • TP
    Tyler Van Pelt
    Aug 23, 2026
    1.0
    Terrible experience at the McDonald’s on Sugar Creek. The staff was rude and unhelpful, the food quality was poor, and the surrounding area did not feel particularly safe. I tried to order a breakfast McGriddle as part of the advertised $5 Mix & Match deal. The employee told me that the McGriddle wasn’t included—even though it is literally shown as an option in the advertisement. When the promotion is clearly advertised one way but employees refuse to honor it, that’s extremely frustrating. Save yourself the hassle and go to another McDonald’s. There are plenty of locations where you’ll get better service, better food, and a much better overall experience.
  • JL
    Jammie Lynn
    Aug 17, 2026
    1.0
    We sat in drive thru for our order for an hour and a half. They were popping out DoorDash orders like crazy. Another man who was really nice was ALSO there waiting for over an hour. About 2-3 more guys were in there who ordered their food about an hour before (based on what they told me) and they were given their food. It’s a 24 hour establishment and they locked the doors when they were in there. The ladies that were working said repeatedly that they were short staffed. They also said they called her manager Erika many times and she wasn’t answering the phone. They let one employee go because the “shift was over” but she wasn’t answering absolutely fantastic and they send her home even though they were left with 3 people (two of which were clocking in). They informed me they were running on two for most of the day and they often run short staffed. It appears, Erika, does not care about the establishment, she cares more about her numbers than she does actually serving her customers and she needs to be let go. I will be calling with more information about what the other guests informed me of regarding the behaviors of management as well as requesting a full refund since our order was NOT complete and we paid for all of it. We were also told repeatedly that the “number for the manager was on the wall and they don’t know who the district manager is” and repeatedly referred me to the wall which has a number that was only available for calls Monday - Friday at 8-5.
  • LB
    Lauren (Brittany)
    Aug 16, 2026
    1.0
    Wish I could give -1000 stars. Worse Mcds I've ever been to hands down! They are always out of at least one item that i try to order ( idk but this feels purposeful).. frappes, apple pies, milkshakes, smoothies, the list goes on. Steer clear of this place if you are of Caucasian descent you will get treated as less than and given nasty looks and attitudes by the staff....Employees always have an attitude and are unbelievably LAZY! The dining room is always covered head to toe in trash and half eaten food that is left sitting there all day..nasty..The one time we decided to eat in the dining room every single table was covered in trash, we had to throw trash away to be able to sit down, and the trash cans were overflowing. Ive never seen such a disgusting restaurant, i couldnt even eat my food being in there ruined my appetite because it was so disgusting. And theres always at least 1 person harassing you for money, change, asking you to buy them food. And the employees enable this behavior by serving homeless people who walk up in the drive thru window. They've literally told us they weren't taking cash before!!! How does that work?! I've never even heard of an establishment not taking cash!!! I could understand not taking cards, maybe the machine could be down but cash???? AVOID THIS PLACE AT ALL COSTS!!!!!
  • NF
    Nicole Flood
    Jul 26, 2026
    1.0
    My boyfriend’s mother and brother had come to this McDonald’s and had a terrible experience while here. They had waited an hour for their food even though there was hardly anyone at the McDonald’s and all they ordered was 3 burgers, 2 fries and 2 drinks. The food itself came out in a pretty timely fashion whereas the two drinks were what was holding up their order for some odd reason but they finally got their drinks after a total of 1 hour. What should’ve been an in and out order turned into an hour long wait which is truly ridiculous and unacceptable. Never again.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1201 W Sugar Creek Rd, Charlotte?

McDonald's at 1201 W Sugar Creek Rd in Charlotte is open 24 hours a day, seven days a week.

Is there a drive-through available at this McDonald's location?

Yes, the McDonald's location offers a 24/7 drive-through service.

Brand Certified Facts from McDonald's

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