Jimmy John's

Reviews

• KM

  K. Mac

  Jun 21, 2026
  2.0
  Service was so slooooooow. Music was too loud. They definitely need more workers. It took 25 minutes or so from the time I placed my order to receiving my food! This is the 2nd & last time I will use this location. University location is much faster!!
• DB

  Darius B

  Nov 11, 2025
  1.0
  I placed a delivery order for a sandwich and never received it. After waiting over an hour, I called the store to find out what happened. They told me they entered my phone number incorrectly and returned the sandwich to the store. What makes this worse is that they copied my number directly from the caller ID. I spoke to Chris who had no care in the world and displayed minimal customer service etiquette.
• LH

  Liz Herrmann

  Mar 16, 2022
  2.0
  Really disappointed in the delivery time for the place. I placed my order at 11:51am and selected delivering time as ASAP. The tracker said it was out for delivery at 12:00pm. By 12:30pm I called the location to see the status of my order and was informed that the driver left at 12:09pm and it would be there in a few minutes. The order did not show up until 12:50pm, almost an hour after ordering which caused my team members to not be able to eat their lunch since they had meetings at 1pm. I give 2 stars because the orders were correct, however we did select for the sandwiches to be cut in half and none were.
• MG

  M Graham

  Jan 22, 2020
  1.0
  Let me start by saying customer service and professionalism are non existent here! From the way my order was taken to the delivery of my order... I ordered delivery 1/22/20 3:11pm I must say the food got here in time for my break but my sandwich incorrect, things I had asked for that were clearly on the ticket were not on my sandwich. I politely called back and let them know, they then responded with “when the delivery driver returns bring the other sandwich to the front desk with you” as if I wasn’t telling the truth or something. I kindly told them not to worry about it and that I would be contacting corporate because this is unacceptable! The person on the phone then HUNG UP IN MY FACE. I then sent my “proof” of an un-touched sub over to corporate. I’ve never been treated this way.. It makes no sense to treat customers the way you do.. My customer service experience will be spread far and wide!
• JT

  Jakeisha Thomas

  Jul 22, 2019
  1.0
  Ordered online for asap pickup got got there about 10-15 min after ordering — sandwich wasn’t ready they were not busy just standing around talking. Finally after sub was made I get all the way home just for my order to be wrong — won’t be back to this one.