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Business Details
About
Coffee ShopTea Room
Nestled in the heart of Charlotte, NC, Gotcha Matcha & Espresso is not just your average coffee shop; it's a haven for those seeking a delightful blend of traditional and modern coffee and tea creations. Our passion for quality, creativity, and commitment to serving the finest beverages sets us apart as a unique and inviting destination for caffeine aficionados and tea enthusiasts. Our coffee shop's menu is a fusion of classic and innovative flavors. From rich, handcrafted espresso beverages to vibrant and earthy matcha concoctions, there's something to please every palate.
Location
Hours
Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
Saturday7:00 AM - 6:00 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.