Food Lion

Reviews

• KS

  Kian Grey (Sakosaga)

  Sep 23, 2026
  1.0
  Telling someone it's a corporate policy to close the store 5 minutes before it's supposed to close is crazy. I've been to every food lion in this city and in the surrounding areas. None of them do this. Arrived at the store 4 minutes before they were going to close to pick up two cans and leave. Not shopping for 2 weeks of food. This isn't anything cooperate wants, this is your store policy and it's a weird one.
• ZO

  Zoned out O

  Sep 6, 2026
  5.0
  The staff here is super helpful and friendly. The staff here made the impossible, possible for me. They went above and beyond and I am truly grateful for their assistance. 10 out 10 experience tonight. Thank you all for making my transaction happen for me.
• VL

  Vaughn Logan

  Sep 3, 2026
  5.0
  Did an order in Instacart. The system on Instacart didn’t have my order popping up in the queue for my order time; however my guy Eric went out of his way to make sure I got my order quickly and gave me a gift card for the extended wait. THIS is the type of employee you keep and promote. Thanks Eric!
• TB

  Tracy Burch

  Aug 18, 2026
  5.0
  On August 18th I was in there at 12:30 pm. I was looking for a sale item there was none on the shelf so I went to customer service and ask for a rain check. The employee informed me the manager had to issue it!! I explain to the manager what I wanted and she took the time to go in the back an to see was any of the product that I wanted was available. And sure enough she did come back with the product.i thank her for customer service . And left with a smile on my face. I will return to this food lion in the future!!!!
• JM

  Jenny Martinez

  Aug 11, 2026
  1.0
  Absolutely terrible experience with Food Lion To Go. I placed a pickup order and picked it up around 6 PM. When I got home, I discovered that ELEVEN items were missing, including basic pantry essentials like salt, pepper, garlic powder, onion powder, vinegar, mayo, peanut butter, tuna, tomatoes, jelly, and Nutella. This wasn't one accidentally missed item. It appears they forgot an ENTIRE BAG of my groceries. I reported the missing items immediately after discovering them and was told someone would reach out to me. Nobody did. So I contacted Food Lion again the following day. After being transferred around and put on hold multiple times, I was told that apparently ONE employee, Erick, is the only person capable of confirming whether my missing bag is at the store. He was on break, so I was told I would have to wait until he returned before they could even confirm whether the store still had the 11 items I already paid for. When I questioned how an entire store could apparently be unable to check for a missing grocery bag without one specific employee, the person I was transferred to gave me an attitude. I asked to speak to a supervisor and was told THAT would take another 24–48 hours. Seriously? I paid for a grocery pickup because it was supposed to be convenient. Instead, Food Lion left out an entire bag of essentials, failed to follow up after I reported it, made me chase them down the next day, and then told me I essentially have to wait for Erick, the apparent keeper of my 11 missing groceries, to return before anyone can determine whether they even have them. Mistakes happen. Forgetting a bag would have been annoying, but completely fixable. The customer service and total lack of urgency afterward are what made this experience unacceptable. At this point, I know where I won't be grocery shopping again. Harris Teeter, Publix, Walmart, Target, literally anywhere else would be preferable to dealing with this again. STILL on hold and STILL have no salt. EDIT: Somehow it got worse. After all of the above, the call ended with me being HUNG UP ON without my issue being resolved. Food Lion ultimately gave me a $20 gift card for the experience, which I appreciate, but at this point the damage is done. A $20 gift card does not make up for an entire missing bag of groceries, no follow-up after I reported it, being repeatedly put on hold, being told only one specific employee could check for my missing items, being told a supervisor would take 24–48 hours, the attitude I received when I questioned any of this, and then being hung up on. Over 40 minutes of my time wasted and 7-10 days for a refund smfh. EDIT 2: You genuinely cannot make this up. The $20 gift card code they emailed me DIDN’T WORK. So I called customer service AGAIN. After another absurd amount of time dealing with this, I was told she had “put it through,” but I wouldn’t actually see the $20 reflected until the final invoice. In other words, I was supposed to authorize the full transaction, take her word for it that the credit had been applied, and then trust that $20 would magically find its way back to me in 4–5 business years after approximately 4,749,427 more minutes on hold. At this point, they can keep their $20. And the salt.