QE
Quazhae Eiland
5 days ago
I want to give a huge shoutout to Rico at Food Lion. He went above and beyond to make sure everything was taken care of, and I was truly impressed by the way he managed the front end of the store. He handled everything with the professionalism, leadership, and dedication you would expect from a supervisor. In my opinion, Rico deserves to be promoted because he has already shown that he has what it takes to be a great supervisor!
Thank you so much, Rico, for your outstanding customer service and for going the extra mile. Keep up the great work! Because of the experience I had, Food Lion has officially become my weekly grocery store, and I will definitely be returning. Employees like Rico make a real difference, and I hope his hard work and dedication get recognized. You deserve it!
JJ
Jazz Johnson
Oct 4, 2026
⭐⭐⭐⭐⭐ OKAY FOOD LION, COME GET YOUR PEOPLE! 😂❤️🛒
Now y'all know people will write a whole dissertation when customer service is raggedy, so I believe in being JUST AS LOUD when people are doing it right. 👏🏽👏🏽
And this isn't just about one good visit either. Sarah, Jonathan, Sam, Kay, Brad, Chelsea, Trinity, and JT are ALWAYS so sweet to me whenever I come in. ❤️
I come in there to get my little groceries and mind my little business, and somehow I end up laughing, smiling, cutting up, having conversations, and carrying on like I came to visit my grocery-store cousins. 😂😂
And honestly? I enjoy it.
I enjoy seeing familiar faces. I enjoy the little conversations. I enjoy somebody remembering me. I enjoy being able to laugh for a second in the middle of an ordinary day.
Because THAT is customer service too.
It isn't always some huge dramatic gesture. Sometimes it's a:
"Hey girl!"
"How you doing today?"
A smile.
A joke.
A little patience.
Remembering somebody.
Or simply treating the person standing in front of you like a HUMAN BEING instead of the next transaction.
And baby, that little stuff ain't little when it's consistent. ❤️
That's why I took this picture. Look at these folks! 😂 Everybody smiling and carrying on while still getting the job DONE.
You never know what kind of day somebody was having before they walked through those doors. A little kindness, laughter, and good energy can completely change the temperature of somebody's day.
So Food Lion, PLEASE GIVE THESE PEOPLE THEIR FLOWERS. 💐👏🏽
Tell their manager. Put something good in their files. Shout them out at the meeting. Give them a gift card. Give them an extra break. Give them a chicken wing. HELL, DO SOMETHING. 😂😂😂
Because people are QUICK to say:
"I need to speak to your manager."
Well, I NEED TO SPEAK TO THE MANAGER BECAUSE I'M HAPPY. 😂👏🏽❤️
Sarah, Jonathan, Sam, Kay, Brad, Chelsea, Trinity, JT—and the rest of the crew who keep this place feeling welcoming—I see y'all and I appreciate y'all.
Good people.
Good energy.
Good customer service.
And apparently a grocery store where I can't just buy my stuff and leave because somebody is always gonna have me standing there laughing. 😂🛒
⭐️⭐️⭐️⭐️⭐️ 10/10
Keep these people. Treat them well. Give them their flowers.
And somebody please tell them Jazz said they're doing a DAMN good job. 😂❤️💐
P.S. I'll be back to bother y'all again. Obviously. 😂🛒