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Five Guys

4.2
(1,077 reviews)

Business Details

12820 S. Tryon St., Charlotte, NC
28278, United States
(980) 748-2433
https://restaurants.fiveguys.com/12820-s-tryon-st

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12820 S. Tryon St. in Charlotte is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
12820 S. Tryon St., Charlotte, NC
28278, United States

Hours

Monday10:30 AM - 10:00 PM
Tuesday10:30 AM - 10:00 PM
Wednesday10:30 AM - 10:00 PM
Thursday10:30 AM - 10:00 PM
Friday10:30 AM - 10:00 PM
Saturday10:30 AM - 10:00 PM
Sunday10:30 AM - 10:00 PM

Menu

1 menu · 19 items

Explore offerings from Five Guys on 12820 S. Tryon St. in Charlotte, with popular main menu available at this location.

US Menu

19 items

Products & Services

1 list · 8 items

Services

8 items

Dine-In

Enjoy hand-cut fries and fresh, never frozen burgers made to order in our restaurant.

Takeout / Carryout

Order your Five Guys favorites at the counter and take them to go – hot, fresh and ready when you are.

Curbside Pickup

Skip the wait! Select locations bring your order directly to your car (check availability at your local Five Guys).

Delivery

Get Five Guys delivered fast through DoorDash, Uber Eats, Grubhub and other partner services at most locations.

Online Ordering

Order directly from our website or Five Guys app for limited-time offers, the best prices and to save your favorites!

Catering

Make everyone happy with Five Guys catering – fresh burgers, hand-cut fries and all the fixings (availability varies by location).

Gift Cards

Give the gift of Five Guys! Physical or digital gift cards available.

Mobile App Ordering

Download the Five Guys app for easy ordering, exclusive offers and your favorites exactly how you like them.

Reviews

4.2
1,077 reviews
5 stars
641
4 stars
218
3 stars
73
2 stars
48
1 star
97
  • DA
    David Aylward
    3 days ago
    2.0
    They were out of water cups, I said “can I just have a regular cup and get water?”. Was told no they can’t do that.. lol
  • IS
    ieesha S
    4 days ago
    1.0
    Most horribly put together burger I've ever had at any location up and down the east coast!!! You can tell that asking for extra onions strikes a nerve because not only did the add extra they added a extra whole onion as well. That's the only thing special on the order. So if something that small bothers them I'd prefer to go out my way to another location or skip the establishment all together. I don't need a burger that looks like their attitude! Also EVERY location I've been to for pick up has dropped the fries once I got there. Not precook them and let them sit on the shelf to freeze to death. Thanks but no thanks.
  • KE
    KiKi Earle
    6 days ago
    1.0
    I really try not leave any bad reviews but this one right here. I went in on a Monday ordered a veggie bun ( was delicious )with fries no salt ( bc they’re always so heavy on the salt) I had to get back to work and as I was in my vehicle at the light I was cleaning my hands to start eating and realized they put salt on my fries, wasn’t just salt but seemed like half the bottle. I tried calling all the way to I clocked back in. It was horrible. They never answered, I called when I got off work. Someone picked up a few times and hang up, or the line just goes busy. I called again the next day and still the same thing. So I screenshot every call I made to them. I finally went beck up there Thursday and explained to them what happened and the manager said that their phone lines are down. Like really how is that possible and ppl were coming in picking up orders. Anyways, the manager was extremely nice to make my fries over, then I added on a veggie bun(was delicious), another order of fries with a hamburger. Again I had to get back to work, so once again I was in my vehicle at the light cleaning my hands to start eating my food. The fries were extremely hard- now how was that even possible, the fries were beautiful brown but hard like they were fries from the night before. I should’ve known better and checked them before I left, but no. My coworker can vouch for it, bc the other order was for her. At this point I’m sure they did it to be smart. What goes around comes around. Don’t care how good the veggie bun was, I won’t be going back and I wouldn’t recommend this location if it was the last one standing.
  • TR
    Todd Robbins
    Aug 23, 2026
    5.0
    Admittedly it was late afternoon when I went, but the food was cooked quickly and exactly to order. Actually one of the best burgers I've had recently. Didn't order fries or shake. Syrup in the soda machine seemed to be low as much soda tasted a bit less sweet than I should, but didn't stop me from getting a refills. Parking on that location can be a bit of a challenge. I would go to this location again when I am in that area of time.
  • TB
    Tido Bones
    Aug 9, 2026
    4.0
    Burgers amazing but fries were laking severely! If the cooking oil is fresh they are great but if it's in the few days prior to filter and change, pass on the fries!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of January 2026, we have more than 1,900 locations in over 24 countries!

Brand Certified Facts from Five Guys

This information is certified by Five Guys and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 23, 2026Yext Knowledge Graph
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