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Dunkin' Zero
Brand Certified

Dunkin'

2.9
(154 reviews)

Business Details

(704) 318-7884
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9396 Sullivan Vale Lane, Charlotte, NC
28215, United States

Hours

Monday4:30 AM - 8:00 PM
Tuesday4:30 AM - 8:00 PM
Wednesday4:30 AM - 8:00 PM
Thursday4:30 AM - 8:00 PM
Friday4:30 AM - 8:00 PM
Saturday6:00 AM - 8:00 PM
Sunday6:00 AM - 8:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 9396 Sullivan Vale Lane in Charlotte, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

2.9
154 reviews
5 stars
56
4 stars
12
3 stars
9
2 stars
11
1 star
66
  • DC
    developmentpros Consulting
    5 days ago
    2.0
    2nd time purchasing doughnuts from thus location for my team and each time they tasted old and disgusting. By the way this dunkin doughnuts is fairly new. Also, this location is impossible to reach by phone, even during business hours and the voice-mail box is always full. I thought the 1st bad order was a fluke, so I didn't take them back; but I tried to call to let them know, and the voice-mail was full. However, this order I will be taking back, regardless of the waste of gas. I need my money back and to let them know how disappointed and embarrassed I am. Please note: the staff in the drive-through provided great service on both occasions.
  • GN
    Gabby Nastasa
    Oct 7, 2026
    1.0
    Drink was made wrong and they refused to remake it.
  • JM
    Jasline Martinez
    Sep 7, 2026
    2.0
    This was the amount of cream cheese I got on my bagel and I usually come to Dunkin because they are generous (normally). I also asked for it to be toasted, but rather than being crunchy, it was soft as if I had been microwaved or something. When I asked for the manager’s opinion, he stated they didn’t own a microwave And that he needs a copy of my receipt if I wanted a refund, but all I wanted was for them to just make it correctly. I also had to clarify if this was the normal amount of cream cheese they put on and he lied and said yes (Obviously, it’s not because this is my usual order ). Ultimately, he remade it, but he was hesitant about it and didn’t even offer an apology or anything. Last time coming to this location, which sucks because they’re right up the road from me. The reviews make sense here.
  • PS
    Praneeth Reddy Seelam
    Aug 27, 2026
    5.0
    Great customer service
  • KR
    kennedy rice
    Aug 16, 2026
    1.0
    I’m honestly so disappointed with dunkin . Every time I come through, my order is somehow wrong. There are always a bunch of teenagers working who seem completely lost and don’t pay attention to what they’re doing.Today, they got my bagel wrong, so I went inside to let them know. Another girl was waiting for her bagel, and I found out they had actually given me her bagel. What made it even worse was that after I handed the bagel back, they tried to give that same bagel to her. 🤦‍♀️ That is extremely unsanitary and unacceptable.Mistakes happen, but the constant wrong orders and lack of attention to customers is getting ridiculous.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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