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Dairy Queen Grill & Chill

3.5
(622 reviews)

Business Details

1339 W Sugar Creek Rd, Charlotte, NC
28262-4939, United States
(980) 225-7992
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1339 W Sugar Creek Rd, Charlotte, NC
28262-4939, United States

Hours

Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM

Menu

2 menus · 165 items

Explore offerings from Dairy Queen Grill & Chill on 1339 W Sugar Creek Rd in Charlotte, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

114 items

Reviews

3.5
622 reviews
5 stars
275
4 stars
84
3 stars
80
2 stars
43
1 star
140
  • CA
    Cali Ariel
    5 days ago
    1.0
    The worst Reese cup blizzard I ever had in my life. Where are the Reese cup chunks? It was just flakes. Barely any in there. They didn’t even bother to wipe the side of the cup off or put a lid on it like other locations do. Just lazy and half ass incompetent people. Just ruined one of my favorite Blizzards. I’ll never visit this location again because it’s a waste of money and yes, I was eating just waiting for a chunk. Next time I’m going to cookout, culver, or a diary queen in a BETTER area
  • MC
    Montrice Crockett
    Sep 29, 2026
    5.0
    Dairy Queen is my go-to spot! The dipped cones are always amazing, and the chicken tenders with fries are my absolute favorite routine order.
  • LB
    Lori Brande
    Sep 13, 2026
    1.0
    I went to the drive-thru so I can't speak to the atmosphere. What I can say is that they were out of chicken strips, the employee at the window was so terrible at customer service and had me repeat everything multiple times. They had cheeseburgers two for $5 so I said I just wanted one cheeseburger a cup of ice water and a blizzard. When I got up there and I said the total was way too high she was surprised that I wanted the cheeseburger from the two for five menu. She explained that just one of them would still be $5 so I said I would like to go ahead and get two. I looked at the receipt and noticed they had charged me $1.99 for a cup of ice water but when she handed it to me it was just ice. When I handed it back and said can I please get water, she told me that I had told her I only asked for a cup of ice (arguing with your customer is incredibly unprofessional). I explained to her that I had asked for ice water and thanked her after she got it for me. She then proceeded to hand me one hamburger. I said I ordered two hamburgers and she said I already gave you one which she had not. More arguing...I clarified to her that she had not yet given it to me so she turned around and saw it in a bag on the counter. She hands it to me while she starts taking the next customers order and just gives me a bit of a snotty look. I hope you learn some customer service skills, young lady. I certainly will not be back here
  • AJ
    Albertina Jackson
    Sep 2, 2026
    2.0
    Ordered chilli cheese dogs and they had no cheese. Drive thru, not so friendly. The manager Charles was and re made the dogs, but not before checking the dogs to make sure we were telling the truth. Plus the manager said he would have them ready, but we got pulled up and is waiting on the food at this moment. Smh
  • MJ
    Mz_ JazzABelle
    Aug 16, 2026
    2.0
    Wasn’t greeted or acknowledged upon entering. I ordered a small Caramel Apple Cheesecake blizzard and a small Strawberry Mango Mochi blizzard. Both were very delicious! I’m only making this review due to the poor customer service and experience. Server made my blizzards fairly fast. However, Dairy Queen’s policy and advertising for blizzards are served upside down or your next blizzard is free. Assistant slide both blizzards in the counter to me. Neither assistant wanted to honor this policy or advertisement. Instead, they chose to disregard and debate with me. Not sure I’ll return to this location.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified October 11, 2026Yext Knowledge Graph
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