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Chipotle Mexican Grill

2.8
(95 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12807 S Tryon St, Charlotte, NC
28273, United States

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 12807 S Tryon St in Charlotte, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

2.8
95 reviews
5 stars
35
4 stars
4
3 stars
5
2 stars
6
1 star
45
  • ED
    Erica Davis
    Jun 18, 2026
    1.0
    The employees here suck they let you stand in a 20-minute wait long just to tell you that they're out of chicken they should make a call to the customers to let them know so that we can go someplace else very rude and the cashiers thought it was funny
  • JW
    Jakeeh Williams
    Jun 15, 2026
    5.0
    Izzy really took care of me asked if i needed anything while I waited for my food. Felt like she really made sure I was taken care of and not forgotten. She is the best 👌
  • EM
    Erica M
    Jun 11, 2026
    4.0
    I visited this location on 6/11, the day of the bogo bowls. I anticipated exceptionally long lines, which there were. Oftentimes, this measure of volume can make for overly stressed employees, however, the staff was still kind and courteous. They displayed urgency and attention. They also smiled and thanked us for our patience. These are normal things one would expect in a customer service setting but i don’t take them for granted especially under these extreme conditions.
  • FW
    Frank Watson
    Jun 11, 2026
    1.0
    Who runs out of chicken at 5pm…… got 10 employees sitting around , 0 back up chicken and cooks it when it’s completely out so they had Chipotle chicken , ran out of regular chicken Waited 40 minutes for them to make more Chipotle chicken WHY WOULD YOU MAKE MORE CHIPOTLE CHICKEN WHEN YOH GOT CHIPOTLE CHICKEN
  • CC
    C&M
    Jun 6, 2026
    1.0
    Absolutely terrible experience. The staff was rude and unhelpful from the moment I asked a simple question about the vinaigrette. What makes no sense is Chipotle's policy of only allowing one vinaigrette per order. If my order contains multiple items, why can't I purchase additional vinaigrettes? I wasn't asking for anything free, I wanted to buy more. Instead of explaining the policy professionally, the staff was dismissive and rude about it. Customer service seems to be a complete afterthought here. Between the poor attitude and the nonsensical restrictions, I won't be spending another dime with Chipotle. There are plenty of other restaurants that appreciate their customers and treat them with respect.

Brand Certified Facts from Chipotle Mexican Grill

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Certified June 21, 2026Yext Knowledge Graph
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