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Chick-fil-A

4.4
(1,383 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
3117 Pineville Matthews Rd, Charlotte, NC
28226, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 3117 Pineville Matthews Rd in Charlotte, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.4
1,383 reviews
5 stars
1,008
4 stars
169
3 stars
61
2 stars
34
1 star
111
  • BA
    Bethany Alvarez
    6 days ago
    5.0
    Quick service and food was yummy and according to order!
  • JP
    John Paul
    6 days ago
    5.0
    I came in today to get some food on my lunch break and I was greeted with many smiles and words of welcome! When I walked up to the counter a young man named Max greeted me and asked if my day had been good so far. I had been having a tough day so I told him “yes and no”. Immediately he asked what caused the No in that answer and I explained that I’m a teacher and that I was having a tough time with my class. The first thing he did was tell me “thank you for everything you do. You’re an invisible superhero doing what most overlook”. I almost teared up at that and I thanked him. Once I got my food and my drink, I noticed something on my cup. He wrote me a note on the side that said “You are STRONG, you are AWESOME, YOU GOT THIS!!!” I sat in my car and teared up at the level of consideration and care he showed me. I hope this review makes it to his superiors and I will definitely be returning.
  • NA
    Nancy Alexander
    Sep 25, 2026
    5.0
    Very nice employees at this location.
  • MT
    Michael Tatum
    Sep 18, 2026
    5.0
    Always a pleasure to eat here!
  • MM
    Millie Mpay
    Sep 13, 2026
    1.0
    You would think that with Arboretum being such an affluent area in Charlotte that you would get better service, but you'd be wrong. Let's start with this Chick-fil-A being the first Chick-fil-A I've ever gone to in all my years of eating Chick-fil-A that did not accommodate an error or a mistake in the order at the window. After realizing I had left off an additional chicken sandwich I wanted for my son, I was told multiple times that they cannot make changes at the window and I would have to circle back through the drive-thru or go inside. So I went inside to get the sandwich from my son and was greeted by a very nice young man who took care of me right away. When I got back to my car, I realized that my entire order had been left off. Not only did they keep the sandwich that I had already placed my hands all over when I opened the bag, they treated my receipt and issue so trivially that I thought surgery or O.R. procedures were about to be performed. After hearing nothing back for some time, another young gentleman greeted me and asked me if I was okay and I told him I just wanted to know if my sandwich was okay. When he finally brought me my sandwich, it had an absolutely cold block of cheese on it on top of being semi-warm. When asking to speak to the manager about it, she said it's just procedure that they put the cold piece of cheese on top and let it melt. When I asked why they couldn't they melt it for me at this point, she gave me another excuse that I still don't understand to this very moment. When I asked to get the number for corporate, she turned it into a battle. I asked her to stop making me look like a Karen and just write the number down to which she finally did. The kicker is, when I found out who the true manager is, it is the same Robert that I had an issue with at the Chick-fil-A on Randolph Road months ago (check out my review on there or see the screenshot left on here). That explains all the inflexibility, lack of accountability, and errors that I experienced at this location. If I had the time, I would have canceled my whole order and gone to the Chick-fil-A in Matthews run by a very kind manager (whose name I cannot remember but whose daughter also works at the location) who was more than accommodating even when the issue wasn't even that grave. This manager offered to replace two full meals for me simply because his staff failed to put toys in my children's kids meals. And Tracy at the Albemarle Road location took full responsibility for their drive-thru manager's errors simply because he was being rude to me when it was uncalled for. Long story short, I will be bypassing this Arboretum location and the Randolph location to go all the way to Matthews if I have the time. Because this is just far below the scope and standard of Chick-fil-A and anywhere they place this manager, Robert, they're going to lose sales.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 04, 2026Yext Knowledge Graph
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