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Chick-fil-A

4.4
(2,248 reviews)

Business Details

4431 Randolph Rd, Charlotte, NC
28211, United States
(704) 366-0073

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
4431 Randolph Rd, Charlotte, NC
28211, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 4431 Randolph Rd in Charlotte, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.4
2,248 reviews
5 stars
1,568
4 stars
314
3 stars
129
2 stars
66
1 star
171
  • DT
    D T
    5 days ago
    1.0
    The girl who took my drive-thru order was kind and delightful. ❤️ ***At the window to pick up my food, the manager, Briana, was extremely aggressive. She told me I had to pay again because the girl who took my order didn't charge me $0.40 for the request of extra cookies in milkshake. I told Briana I didn't know that it was an extra charge and asked her to nevermind and the regular amount of cookies is fine. She aggressively told me the order had already been changed and the payment was reversed and I had to pay again and with the added $0.40. She is liable to frighten someone. She's that bad. She was intimidating, aggressive, and coercive. And to top it off, she blamed the sweet girl in the drive-thru for "not doing it right and it's all her fault". Briana is not a leader nor is she kind. That girl in the drive-thru deserves better treatment. And customers shouldn't be berated. Especially when the customer states they were not aware of the upcharge, its no problem at all, and the regular version is fine.
  • AB
    American Touch Boutique
    Sep 23, 2026
    5.0
    Best food and service.
  • BB
    Brenda Baldwin
    Sep 22, 2026
    2.0
    Quality of the food at Cotswold is very inconsistent and often disappointing. Today was bad all around. The fries were anemic, oily, barely cooked, not hot or crispy. The nuggets were quite the opposite, dry, stale and very overcooked. The iced tea is always perfect and the cookie was just right which is good because it was my dinner since the fries and chicken were inedible :( The Cotswold location is very convenient but I may have to drive a little further to try the other location nearby.
  • EE
    Esmeraldalanda
    Sep 15, 2026
    1.0
    This location runs better when the kids are in charge in the weekends and afternoons than the adults doing the job in the morning. I asked for chicfila sauce for my order and received not a single one.
  • DD
    Drew Dhande
    Aug 20, 2026
    4.0
    Im giving 4 stars for years of really good and consistent service. Unfortunately this location seems to have gone downhill ever since it converted to all drive through. I used to never have to check my order before pulling off. It was on the money every time. Now its barely correct, ever. They’re so busy that the staff doesnt have time to tell them that something is wrong with the order. Its also passed time to take responsibility for your drive through lines pouring out into the streets on Randolph and obstructing traffic. That shouldn’t be everyone else’s problem. We accepted it until your quality and standards declined. Please take responsibility and fix this issue or we will have to get the city involved.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 04, 2026Yext Knowledge Graph
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