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McDonald's

3.6
(1,293 reviews)

Business Details

409 W Franklin St, Chapel Hill, NC
27516, United States
(919) 967-5788
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable
  • BreakfastAvailable

Location

McDonald's
409 W Franklin St, Chapel Hill, NC
27516, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 2:00 AM
Friday5:00 AM - 2:00 AM
Saturday5:00 AM - 2:00 AM
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 409 W Franklin St in Chapel Hill, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,293 reviews
5 stars
506
4 stars
258
3 stars
219
2 stars
92
1 star
218
  • HH
    hallucinatingHoneybee
    Oct 30, 2026
    1.0
    Usually ok, but alas after waiting nearly an hour and having to pull out my receipt for what was just fries and a water...I get the whiniest employee ever whining(lying) about how they called the order "over and over", in a sarcastically passive aggressive creepy voice. Like, ok??? Nevermind, this was after I'd gotten back from the bathroom and had looked over at the counter several times to check for it prior. This is making me upset, at the idea of coming back to order food here again.
  • AO
    anberlin ostrom
    Oct 30, 2026
    1.0
    absolutely ridiculous. the employees here who work the night shift lack basic customer service. it’s honestly baffling. on october 29th at 11:30 i came to that conclusion. never in my life have i ever had a drive thru window slammed in my face over a mistake THE EMPLOYEE MADE. if a zero were possible, i’d be rating its a zero all around. stop hiring people who lack basic entry level job skills. i worked in fast food for a LONG TIME. i understand what it’s like to be fatigued and easily irritable, but this is BEYOND unacceptable. i’m not one to write scathing reviews but this is incredibly wrong. take my advise and drive the extra 5 minutes to the mcdonald’s on woodmen where the employees actually have basic customer service skills. don’t waste your time at this shit hole. 👍
  • JE
    Jarrod Ewing
    Oct 28, 2026
    4.0
    It’s McDonald’s so there ya go. But Zyon made the visit infinitely better. The food is decent but his attentiveness made it wildly better.
  • NC
    Naomi Castillo
    Oct 26, 2026
    5.0
    Amazing food and great customer service! I love coming here with friends and family, and I always have a great experience at this McDonald’s. It’s one of my favorite places to visit after football games. Stone is an amazing employee whom I’ve interacted with many times. He always provides excellent customer service and helps create a welcoming, positive atmosphere. Employees like him make every visit enjoyable, and I always look forward to coming back!
  • TG
    Tony Gamble
    Oct 1, 2026
    1.0
    Mya (Supposed Manager) and her staff members were very rude. We watched a female Spanish lady wearing NO GLOVES for ready to eat foods. Another crew member, who refused to acknowledge us or other guest was also seen digging in his underwear and then proceeded to touch ready to eat foods along with drink cups and a number of other things. The health department will be notified immediately. Waited for chicken nuggets, a burger and two orders of fries for 2 hours and finally when I was able to get the attention of said manager (Mya) she took the liberty of saying she has to escalate the situation and called the police on me to have me trespassed. She then came out and handed me my food once the officers arrived and was asked to explain what happened and she walked off. In the end result, we will definitely not be returning and we will continue to spread the word throughout the community that their hard earned dollars should be spent somewhere else.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 409 W Franklin St, Chapel Hill?

McDonald's is open from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 2:00 AM on Thursday through Saturday.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 12:45 AM Thursday through Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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