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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(183 reviews)

Business Details

110 Stancell Dr, Chapel Hill, NC
27517, United States
(984) 365-4296
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chapel Hill, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
110 Stancell Dr, Chapel Hill, NC
27517, United States

Hours

Monday6:00 AM - 6:00 PM
Tuesday6:00 AM - 6:00 PM
Wednesday6:00 AM - 6:00 PM
Thursday6:00 AM - 6:00 PM
Friday6:00 AM - 6:00 PM
Saturday7:00 AM - 6:00 PM
Sunday7:00 AM - 6:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 110 Stancell Dr in Chapel Hill, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.3
183 reviews
5 stars
70
4 stars
23
3 stars
31
2 stars
11
1 star
48
  • CM
    Cass M
    6 days ago
    1.0
    I go to the W Franklin location every morning before work and depending on what time I am scheduled I'll either order ahead with " SKIP THE LINE " or I'll wait in the drive thru line. Normally all I have to do is pull into the gap of people waiting for their orders and people still ordering , pick up my coffee & donuts then go. But yesterday I was met with rudeness and a sassy lady claiming to be the manager over a misunderstanding due to the " skip the line " phrase that no one corrected me on for weeks. I pulled up to the window when I saw the car ordering and clearly not ready or done ordering their food. Once the window opened I stated I had an order for Cass and was told I wasn't getting my order because the white woman at the drive thru who was still ordering expressed concern. In between me trying to ask why , the new manager I've never seen at this particular location persisted to give me aggressive energy and took me questioning how the process works as a sign of being oppositional. Once the young lady finally let me speak instead of cutting me off I explained to her that no one has ever told me I couldn't actually " skip the line " and you still have to wait even if you order ahead and are supposed to be able to skip the line. I also explained to the woman who claimed to be the manager that no one has ever corrected me doing what I do every morning on my way to work. My coffee was cold , wrong and even though it was made again it was disgusting and still wrong. I've noticed a shift at that location and it's not for the better. They have rude employees who assume the worst out of customers instead of using good customers service & problem solving skills. I don't plan on going back to that location as long as she is there as well as that guy Micheal Stout who was a former employee of mine. Between the aggressive staff and shady new hires I will be sure to steer clear and beware of this location unless I see the staff that have clearly been phased out or moved. They went from the best staff and customer service in Durham out of all their locations to a ghetto unorganized establishment just by adding a few bad apples.
  • RR
    Rose Rogers
    Jul 18, 2026
    5.0
    Ms Danita really brightens this Dunkin’ up in every way. She gives the best service, is so warm and just makes my coffee perfectly. 🫶🏽
  • AA
    Agama antoni
    Jun 26, 2026
    2.0
    I ordered bagels, but I was given the wrong order. There was no one at the counter to help, so it was difficult to get the issue resolved. The customer service was very poor, and the staff was rude and unhelpful. Overall, it was a very disappointing experience. I hope they improve their customer service and pay more attention to customers’ orders
  • FD
    Felicia Dunston
    May 29, 2026
    5.0
    This place was clean. Excellent customer service that assisted me with an order. Her recommendation was the ice coffee. Carmel, oat milk... There are a list of options to add.
  • PL
    Paris Lanor
    May 20, 2026
    5.0
    Love the service here. The only thing I would say is to make sure the customer actually wants to use the kiosk.

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Certified October 04, 2026Yext Knowledge Graph
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