Chipotle Mexican Grill

Reviews

• JN

  Jackson N

  4 days ago
  2.0
  Why am I getting charged different price even tho I’m ordering the same thing over and over again Few days ago I order double chicken and double steak with tomato and sour cream and cheese and lettuce and it’s usually 12.28 udollars unless I get black bean it’s 16.50 but today I order the same thing and I got charged 26.90 It happened the same thing again yesterday and wondering why is my money getting stolen over and over again
• 3C

  3TAF Channel

  Sep 26, 2026
  1.0
  We order from this restaurant very frequently, almost twice a week, and we always get the same rice bowl with the same ingredients. We ordered the exact same meal just two days ago, so we knew exactly what the portion normally looked like. Today, when we received our order, we immediately noticed that the portion was almost half the size. We asked the staff about it, and they very kindly explained that the company had instructed them to reduce the portion size. The employees were very polite and helpful, and this is absolutely not a reflection of them. However, paying the same price and receiving almost half the amount we were getting just two days earlier is simply unacceptable. Unfortunately, we won’t be ordering from here again. It’s disappointing because we genuinely enjoyed the food and were regular customers, but when the price stays the same while the portion is significantly reduced, we don’t feel that we’re getting what we’re paying for.
• NS

  Nadiya Simpson

  Sep 25, 2026
  2.0
  I have never felt compelled to leave a review until today. The food was completely under-seasoned, the portions were surprisingly small, and the overall experience was incredibly bland. With dining out being as expensive as it is now, walking away completely unsatisfied is unacceptable. Save your money or go to a different location.
• SL

  Sharena Louise

  Sep 16, 2026
  2.0
  Because this is the nearest chipotle to my home, I visit this location frequently. However, each time I have high hopes for better service and a cleaner restaurant than the last visit but I am often disappointed. The restaurant is always unclean with dirty tables, low or no stock of straws, forks and napkins. Seems they do not have proper customer service training as most of the staff are rude. There is one employee who is always kind regardless of how busy or chaotic it may seem in the store. I am not sure of her name but she’s a light skin black woman that usually handles pickup orders and has an Afro. I don’t believe she is a manager but she should truly be promoted or train the other staff, including the managers, on customer service. One person who I believe is a manager, short black woman, is always rude each time I visit. I have now started to drive to the location on 9th street in Durham as of a few weeks ago. I’m sure I will visit this location again since it is closer to my home, I just hope they do better with service and cleanliness of the restaurant. A friend of mine also reported seeing two roaches while dining there. I can personally say I’ve never seen any roaches as I usually do a pickup order or have mine Togo so I’m in and out, but I trust my friends word for what he saw.
• KJ

  Kamryn Judd

  Sep 5, 2026
  1.0
  Trust the other reviews about this location. Unfortunately this is the only Chipotle in the Alamance area and it is always a terrible experience. This evening I had placed an order for pick up at 6 PM and when I got there they were about 30 people waiting for their orders for the previous two hours. There is no explanation of why things were so backed up or when things would be ready but I had about 30 people ahead of me before I could get my order. They gave out a phone number to call customer service to cancel the order which I did but then I had to go in and find other food for me and my family. This seems to happen a lot according to all the other reviews and I’m not sure why management doesn’t do something about it. I don’t blame the workers for not being able to keep up with the large amount of people coming in and ordering but someone needs to shut off their ordering system if it gets this backed up. They were continuing to make food for the walk-in customers which I couldn’t spend money on since I had just paid $40 online and will not get my money back for another 3 to 5 business days according to customer service. Also the inside is always a mess, never clean and the lack of communication is just so frustrating.