Chipotle Mexican Grill

Reviews

• SS

  sake

  5 days ago
  5.0
  Great place to eat. I notice many customers that leave bad reviews are miserable people looking to complain about the smallest things. The food was fresh, seasoned and very good. The staff was so hilarious and friendly. I tried to get one of the cooks with the dreadlocks and tattoos name, but it was busy at the time but he was really good at his job. Along with the managers. Will for sure be back.
• SS

  Sharon Shenita

  Sep 21, 2026
  1.0
  Worked for 8s Monday at 4:40 p.m., I stopped at this Chipotle while visiting a friend at the hospital. I hadn’t eaten at Chipotle in years, but I decided to give this location a try. The employees were changing shifts and preparing fresh rice, so I patiently waited. Once the rice was ready, one employee told me I could place my order. However, the young woman working the food line was more interested in cleaning tables. She completely ignored me—no greeting, acknowledgment, or explanation—so I sat down and waited for her to finish. When she returned to the counter, she ignored me again. After approximately seven minutes, I asked the original employee if I could place my order. He said she would assist me, even after I explained that she had already ignored me twice. While I was still standing there, she began serving a customer who came in after me. The manager was sitting in the lobby and witnessed me enter, wait patiently, voice my complaint, and eventually walk out. No one apologized or attempted to correct the situation. Employees were being sent home because business was slow, but perhaps business is slow because customers are being ignored and leaving without ordering. Even more concerning, I watched the same young lady put on gloves, handle a cellphone, place the phone in a back pocket, continued handling the dirtybrag she wiped the food counter with, and then begin serving food without changing the gloves. Gloves are pointless if employees contaminate them before handling food. Now I understand why this location has such a low rating. After this experience, I have no desire to return to this location—or to Chipotle at all. The lack of customer service, management intervention, and basic food-safety awareness was completely unacceptable. It appeared that no one there wanted or appreciated my business.
• HF

  Henry Falls

  Sep 17, 2026
  1.0
  Terrible location. The staff is just sitting on there phones watching everything happen. They locked the doors 10 minutes early before closing. Employees did not even hesitate to look at me outside trying to open the door they did not even communicate. One person working while the others just stand around watching overall this is a terrible chipotle in Belmont do better chipotle.
• TF

  Theresa Fallova

  Sep 13, 2026
  1.0
  Do not waste your time at this location!! We’ve been to the new Belmont one 3 times and this last one was SO BAD. Every time we went, there’s no vinaigrette for the salads and it takes a ridiculous amount of time to get our food. There’s always a huge line inside and outside moving at a snails pace. This last time we spent 40 minutes past our pick up time in the drive thru line just to get our salads that had no lettuce, no dressing and hardly any rice. This was the worst service and worst food. They need new management here or something.
• AG

  Aditi Garg

  Sep 8, 2026
  1.0
  I placed a drive thru order to pick up from this location. Upon reaching the location, there was a long line of cars waiting in drive thru and they had closed the doors to walk in to the restaurant. Waited almost 45 mins to pick up my order, not sure what is the point of ordering ahead then? I was not able to cancel my order either so if I didn’t wait, I would not have received a refund anyway. They did not provide any information about staff shortage or whatever other reason, while placing the order online. Not returning back to this location.