NN
ninjakamisma
Sep 10, 2026
Lets discuss everything that went wrong with my last visit to this establishment.
The AI driven drivethrough, stop this please, it never gets the order right, it always tries to upsell when you've already ordered what you wanted, and it doesnt solve production issues in the kitchen.
My simple order was wrong after yealling at the stupid robot speaker to get it right.
"Number 1, season fries, drink is Half sweat half insweet tea with no ice"
Only thing that was right when I got the window was the biscuit. 3 items on an order, and only 1 correct.
So of course hand it back to the giy thinking i was handed someone elses. Wasnt, they just messed up a 3 line order.
Then some lady walks by and just throws my food bag on the table next to the poor window guy. Thats what a customer wants to see, their food order thrown around with flgrant disregard.
Now i want to stand up to the workers, here they see themselves dehumanized by being replaced by a completelg useless ai teller, from a company that doesnt seem to care about them nor customers anymore.
Noone like the AI teller, not a single person on the entire planet, the only ones who do don't eat at Bojangles, so who is it for.
Cancel the contract and reinvest on your workers and standards. That will be a lot better for your bottom line than being minus one employee from the AI teller. And because every order the AI teller messes up is waste. They cant resell that food, they have to toss it. Ive work in a restaurant, of a customer returns food, for any reason must be tossed. So right there it is costing you money.
Fix your shit, seriously, i think Im finally done with Bojangles, it was my go to fast food for forever, but with all these problems I cant justify stepping foot on any of your properties ever again. And if this review saves even one person an inconvenience than this would be the best reveiw Ive ever left.