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McDonald's

2.8
(1,028 reviews)

Business Details

1040 US Hwy 51, Madison, MS
39110, United States
(662) 617-1073
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1040 US Hwy 51, Madison, MS
39110, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1040 US Hwy 51 in Madison, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
1,028 reviews
5 stars
251
4 stars
129
3 stars
163
2 stars
119
1 star
366
  • JS
    John Slaker
    today
    1.0
    After ordering ahead, they had me pull forward in the drive thru. After 15 minutes of waiting an employee came out and asked, if i was waiting on something, then asked me to give them the order from my phone. I had time to be forgotten over a simple refill that i left my car in the drive thru holding stop for. Then returned to my car, its been almost 30 minutes minutes. I could probably write a short story in the time they wasted. Thank god I dont have to be back at work or something. Lets start on the short story, how do the great ones start? Once upon a time there was an elite flamingo named Terry. Terry loved hanging out and throwing water onto his back, thing though. Terry was just a 45 year old male human who ifentified as a flamingo and invaded the zoo one day and never left. Now this was disturbing because he was nude and just painted pink. The ploice were called and this unfolding a series of, "you wouldnt believe me if I swore on a bible. String of events. Oh my food, nope false call. An employee came back and asked if i was waiting something that wasnt mine. Now I have asked for a refund, no telling how long this will take maybe I can finish my story, kind of lacking idea because a little mad at having to wait almost an hour on a order ahead order. I got the refund after they tried to give me the wrong order again. Now the manager was nice and got me my refund. It really seems like she needs some good help, to be honest.
  • KC
    Keddrick Crowley
    Sep 23, 2026
    1.0
    I’m a frequent customer at this McDonald’s, and unfortunately, my experience this morning was extremely disappointing. I placed my order through the app and sat in the drive-thru for about 10 minutes, but no one ever came on the intercom. I eventually drove up to the window and could clearly see employees in the kitchen, yet no one came to the window or bothered to communicate with me about what was going on. At that point, I parked and went inside. I stood at the front counter for another five minutes before anyone addressed the customers. What was even more frustrating was that the employee who was outside cleaning the parking lot had to go inside the kitchen and let the staff know that customers were waiting at the counter. The manager eventually came up front and explained that their system was down. I completely understand that technical issues happen—that’s not the problem. The problem is the lack of communication. If the system was down, someone could have simply gotten on the intercom and told the customers in the drive-thru, or had someone come to the front and explain the situation. I’ve been a frequent customer here, which is why I’m disappointed to see the level of service at this location slowly declining. Problems happen, but communication and customer service should still be a priority. I hope management takes this feedback seriously because this location has the potential to do much better.
  • BB
    Bailey
    Sep 20, 2026
    1.0
    Worst fast food service I have ever received. Placed mobile order to pick up inside, but walked up to the lobby being closed by 7:30 pm. Could visibly see an employee laying on a table on the inside. Proceeded to try to get our order in the drive thru which never moved for 20+ minutes until we eventually gave up and left. Weren’t able to cancel our order either. Never coming back.
  • NN
    Nite Nite
    Sep 20, 2026
    1.0
    WHY DO I ORDER THROUGH THE APP IF WHEN I SHOW UP MY FOOD STILL ISNT READY?!?! Why do I have to wait longer for my food I ordered in the app 20min before I show up than people who walk in and order? I’m so sick of fast food taking FOREVER and it doesn’t even come out fresh. Then I have to wait because you make it impossible to try to get my money back if I just leave after waiting for 30min
  • ER
    Elisha Roberts-Turner
    Sep 10, 2026
    1.0
    I’m leaving this review in hopes that someone in upper management or corporate sees it and takes the concerns surrounding this location seriously. It’s very unfortunate to see how much the McDonald’s in Madison, MS has declined over the past two years, and especially within the last year. From consistently poor customer service, to the system frequently being “down” (including tonight), to orders being incorrect and the overall quality of the food being subpar, the experience at this location has become increasingly disappointing. What we’ve received lately is simply not a representation of the standard I know McDonald’s is capable of providing. What makes it even more frustrating is the lack of accountability or communication. Calling the store gets you nowhere because the phone often goes unanswered, and even after contacting corporate, there has been no return call or meaningful follow-up. I’m not writing this to tear anyone down. I’m writing it because this has become an ongoing issue, and I genuinely hope someone with the authority to make changes will step in and address it. I truly pray this location gets better sooner rather than later…for the customers AND the employees. But improvement and accountability have to start at the TOP. Leadership sets the standard.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Madison, MS?

McDonald's in Madison, MS is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Does this McDonald's location offer drive-through service, and what are its hours?

Yes, this McDonald's has a drive-through open daily from 5:00 AM to 11:00 PM; on Fridays and Saturdays, it operates 24 hours.

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Certified October 11, 2026Yext Knowledge Graph
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