Terrible experience. I had to call the store twice before anyone would answer so I could find out why my order was taking so long. When someone finally answered, they spoke to me in a rude, abrasive, and dismissive manner, acting as if I was inconveniencing them simply by asking about an order that was already well past the estimated time. I was told the delay was because the driver had multiple deliveries in my area. Before I could ask anything else, the employee abruptly hung up on me.
The order didn't arrive until well over an hour later. The delay itself wasn't even my biggest issue, but the unacceptable lack of professionalism and the contradictory explanations I was given.
When the driver arrived, he immediately claimed the order had been delayed because the store couldn't verify my order or address since I hadn't answered their phone calls. That is simply false. I never received a single call from the store, and my phone records confirm it. Even when I called the store myself, no one mentioned any supposed verification issue or any unsuccessful attempts to contact me. Instead, I was told something entirely different.
On top of that, the driver's demeanor was completely unnecessary. As an adult well over six feet tall, he chose to speak to me, an 18-year-old who is noticeably smaller than him, in an intimidating and confrontational manner over a problem that was entirely the store's responsibility. Whether intentional or not, his behavior came across as an attempt to intimidate someone who was a decade younger and physically much smaller instead of simply explaining what had happened in a calm, professional manner.
I also believe there is a problem with the website or ordering system. I entered my phone number when placing the order and received text message tracking updates throughout the entire process. However, when I went back to the website later to continue tracking my order, it claimed there was no order associated with my phone number. That makes no sense considering the tracking updates for that very order were being sent directly to that same phone number.
This entire experience was handled poorly from start to finish and my bloodline will certainly not visit the Dominoes in Jackson for as long as it stands. TO THE 6FT+ BLACK MAN WITH BEARD, DEEP VOICE AND BURGUNDY GMC DENALI TRUCK, blame the website, blame your company, but do NOT blame me! I expect this to be investigated, and I hope steps are taken to ensure no other customer is treated this way.