Pizza Hut

Reviews

• SW

  Shannon Williams

  6 days ago
  5.0
  Every time i go the food is fresh and management is very professional. The customer service is unmatched. I recommend this location to anyone visiting horn lake
• CC

  Chasity Christian

  Apr 30, 2026
  1.0
  I called to place a $350 order for delivery. After 15 or so minutes, I was hung up on. I called a second time. Another 15 minutes or so later, I was told that I would need to talk toto a supervisor. When the supervisor got on the phone, I was naturally frustrated already. The supervisor, Linda, got snippy when I explaining the situation. Despite the attitude, my order got placed. Due to the amount of the order, my credit card company flagged the transaction and I had to confirm it was me. I did so and called them to verify that my large order was ready to fulfill, my payment went through and that it would be delivered on time. The person that I spoke to answered so quickly that I doubted they looked my order up. Because of that I called the store back with in an hour to double check. I immediately requested to speak to a supervisor. The person on the other side very rudely disclosed that she was one of the supervisors. After looking up my phone number, she continued rudely telling me that I had no order. I called back to request to check the number again. She was quite disrespectful and again said there was no such order. When I tried to explain that I had spoken to someone else that confirmed it, she said that isn't true because she was the only one there and that I have no order. I called back again again to get the supervisors name to add to my report to corporate. The person on the other end of the phone was clearly a different person. She indeed was not alone and after finding out my name, she placed me on a brief hold. When she came back she keep asking what this was about and I keep asking the person's name. After a few times, I told the lady that it was OK. Corporate would know and that I would also be sure to let corporate know that they refused to give me her name. Within 30 minutes later, someone from the store called me asking about the payment form for my order (that they didn't have). I had at that point already called dominos with impeccable customer service and scheduled a bigger order. I politely explained that I know longer needed their order and to please cancel it. I will never go to pizza hut for any reason again.
• JF

  Jennifer Ford

  Apr 30, 2026
  1.0
  This is by far the worst restaurant in horn lake. I placed an online order at 6:13pm and the website prompted a 30-45 min delivery time. An hour and a half later I called the store and “Stephanie” told me my order was ready, I asked if I could just come pick it up and her response was “there’s a dasher already here and your order will be out for delivery in 10 min. 30 min later I called the store back to get an update. I was then asked if I wanted a remake or a refund. She never did or could tell me what happened with my order just offered a remake or a refund. Obviously upset at this point I ask her why she can’t tell me where my order is and she tells me I can call corporate. All this was after I called, no exaggeration, 20 times to finally get someone on the phone. She also said, “Well we are out of a lot of things and backed up” u didn’t think to contact ur customer and make them aware ur out of certain items? U just let my order sit there or not get made? Never will I ever return and u shouldn’t either
• LM

  Lashuandra Mcneal

  Apr 29, 2026
  1.0
  I just left there the food is horrible and the lady that was cooking tonight is very rude ill never go back I almost lost my cool
• GJ

  Gerald Jones

  Apr 23, 2026
  5.0
  Had an amazing experience the Manager Ms. Tyra was very attentive making sure everything was perfect!!! Will most definitely recommend!!!!

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