Chipotle Mexican Grill

Reviews

• CV

  Cora Vansandt

  Jul 20, 2026
  2.0
  Picked up a mobile order through the drive thru. My pick up time was 10-15 minutes so I could tell they weren’t busy. I come to pick it up and the employee handed me the food and didn’t say a word. The interaction was so fast I was kind of stunned. I get it if there were no other mobile orders and business was slow but no verification is kinda crazy and there’s no way he wasn’t trained to verify before handing out food. They forgot my fork which is no big deal but the staff could definitely use some improvement. The amount of 1 star reviews in such a short amount of time is alarming. Edit: My issue did not have to do with how long the food came out. My food was prepared on time. It was the lack of verification and not saying anything at all. This was strictly customer service based, the food was fine.
• CC

  Christine Cole

  Jul 16, 2026
  1.0
  Every time I come to this location the place is trashed and they’re out of ingredients. Today it was fajita veggies and cheese, at least Arby’s is next door.
• SM

  Shelby Moore

  Jul 10, 2026
  1.0
  I had a very disappointing experience at the Chipotle in D’Iberville. The customer service was poor from the start, my order was made incorrectly, and when I asked if it could be remade, they refused to fix it. Mistakes happen, but how they’re handled matters, and this experience left me frustrated. I hope management takes steps to improve both the service and how customer concerns are handled.
• AF

  ashley feo

  Jul 1, 2026
  1.0
  Came in to eat for lunch and was very excited about the new spicy chipotle chicken and proceeded down the line to add lettuce and it was brown so I asked the gentleman that said he was the manager if there was any fresh lettuce or any that was not brown he said no that why I don’t eat it here. And refused to go look for more and said all the lettuce they have in store is brown. This used to be one of our favorite places to come for lunch but this seems to be the new normal now.
• AG

  Austin Godsey

  Jun 26, 2026
  1.0
  A few weeks ago, I decided to order from this location. When I went inside, there was a long line, which is understandable. However, after waiting for several minutes and finally reaching the counter, I was informed that the restaurant was out of steak. Considering steak is one of Chipotle’s most popular menu items, it seems like something that should be properly forecasted and stocked. I understand that shortages can happen occasionally, but I would expect management to order inventory appropriately to support normal business operations. What was more frustrating was that this wasn’t communicated to customers while they were waiting in line. If you’re out of a major menu item, put up a sign, make an announcement, or inform customers before they spend 10 minutes waiting to order. Telling customers only when they reach the counter is poor customer service. The experience got even worse when I went to pay with cash and was informed that the restaurant was out of coins and could not provide my change. As a business, how do you run out of coins? Are cash levels not being monitored? Are bank runs not being made when needed? Even if this was an unusual circumstance, why couldn’t my change simply be rounded up to the nearest dollar as a courtesy? Instead, the problem was pushed onto the customer, and I ended up being shortchanged because of poor operational planning. 06/24/2026 I pulled into the drive-thru at 11:02 AM and attempted to place an order, only to be told that the restaurant was not yet open and “ready” for business. My understanding is that this location opens at 10:45 AM. I was told there was a sign on the door stating that Chipotle would not open until 11:00 AM, which was already concerning. However, it was 11:02 AM, and I was still being told that the restaurant was not open. At that point, I genuinely wondered what time the restaurant actually planned to begin serving customers. If the posted opening time is 11:00 AM, customers should reasonably expect the restaurant to be open at 11:00 AM. Unfortunately, this is not the first issue I’ve experienced with this specific location. The recurring theme seems to be poor management, lack of preparation, and a failure to communicate effectively with customers. Businesses ask for customers’ money and loyalty, but that comes with an expectation of basic operational competence. Being out of major menu items, unable to make change, and not being ready to open at the posted time are all preventable issues. This location needs to do better.

Frequently Asked Questions About Chipotle Mexican Grill