KM
Kevin Miranda
Sep 20, 2026
⭐⭐⭐⭐⭐ A1 HOSPITALITY — DAWSON & MANAGER MICHAEL DESERVE RECOGNITION!
I’m visiting from Florida, and I have to say the hospitality I’ve experienced here has been A1! My experience with Dawson and Manager Michael at Arby’s deserves special recognition.
I placed an online order and called the restaurant afterward. Dawson was absolutely exceptional. He was professional, precise, patient, kind, attentive, and genuinely helpful. He listened carefully, communicated clearly, and made sure everything concerning my order was handled correctly. He never rushed me or made me feel like I was inconveniencing him. Instead, he made me feel like a valued customer.
I also want to personally recognize Manager Michael. Great customer service starts with leadership, and when you encounter an employee like Dawson, it says a lot about the environment and standards being encouraged by management. Michael was equally deserving of recognition for his professionalism and for helping create an atmosphere where customers are treated with respect and care.
Being away from home makes you pay even closer attention to how people treat you. Coming from Florida, I know great hospitality, and the hospitality here has truly been A1.
Arby’s corporate and upper management, please recognize both Dawson and Manager Michael. Dawson deserves his flowers — and quite frankly, a raise! — and Michael deserves recognition for the leadership behind such excellent customer service.
Thank you both for reminding me that kindness, professionalism, and genuine hospitality still matter.
⭐️⭐️⭐️⭐️⭐️ Five stars without hesitation! Dawson and Manager Michael represented Arby’s exceptionally well!