Hands down one of the most unprofessional fast-food experiences I’ve ever had. The poor experience started before I even walked inside the parking lot was filthy, and unfortunately, the service and food weren’t any better.
The manager on duty was extremely unprofessional, and the entire crew appeared poorly managed and immature. The food I received was horrible, and when I returned it and requested a refund, instead of handling the situation professionally, employees began yelling and repeatedly telling me I could not get my money back.
Then a line cook came from the back and inserted himself into the situation, yelling in my face to leave the premises instead of allowing management to properly address my complaint. And to make matters worse, his breath was absolutely foul straight cigarette and poop smell which made the whole interaction even more unpleasant. Luckily he didn’t put his hands on me because matters could’ve been worse for him. 🙃
The entire situation was unnecessarily hostile, disrespectful, and completely lacking in customer service. If a customer pays for unacceptable food, returns that food, and requests a refund, management should know how to handle it professionally instead of turning it into an argument involving the whole crew.
From the trashy parking lot, to the food, to the behavior of the employees and management, the entire experience was horrible.
Highly DO NOT recommend. Management and customer-service training are seriously needed at this location.