Sonic Drive-In

Reviews

• T1

  That One Food Critic 101

  1 day ago
  1.0
  Went to sonic around 7:45 pm Aug 29, 26 the drive thru worker tried to place a $24 hold on my card to refund and re ring me up for a drink in my order that was made incorrectly. The re do would have charged my card $48 for a small meal with a temporary hold of $24 of it on my card. Then I asked her for the correct drink and if there was anything else they could do about the mix up, or if there was a manager I could speak with. Her replies were unprofessional shoulder shrugs and saying "I dont know, my manager made it, I dont know what she put in it, theres nothing we can do". Instead of asking a member of management for help she kept ignoring my questions and trying to dismiss me. I had to verbally ask for a manager myself to talk to one. The worker began to get angry yelling at me while I checked my order for 30 seconds for errors basically screaming at me me to pull up so she can take the next order, this was also after not giving me my entire order. I asked her for my shake that was clearly sitting in the window on the counter and she told me that I didn't have a shake. She then started rolling her eyes without even checking the order reciept for my meal. I had to repeat that the milkshake was on the receipt. She handed it to me so fast out of the drive thru window while she was actively trying to slam the window closed immediately afterwards that my shake almost dropped out of my hand. At no point did she apologize for her unprofessional behavior and demeanor. The entire ordeal made me extremely uncomfortable and there was no solution to try to rectify their mistakes with my order until I asked for a manager myself. An employee that says "I dont know", rolls their eyes, shrugs their shoudlers and walks away from customers who are actively asking questions is not a good look. Even if you don't know an answer to something you should make an effort to ask a member of management for an answer or solution. Simply replying "I dont know" and brushing customers off is not good for business, and shows that good customer service is not a priority at this location. I wont be returning.
• EW

  Erica White

  Aug 15, 2026
  1.0
  I got a small oreo blast and discovered small, yellow threads also were included. Maybe someone's shirt got caught in the blender? Regardless, not something I imagine anyone would want to eat.
• GT

  Gregory Turner

  Aug 15, 2026
  5.0
  Not as good as they use to be
• CA

  Cameron Aurinko

  Jul 16, 2026
  1.0
  Waited over 5 minutes for anyone to speak to me at the window. This was after a 3 minute wait at the speaker. Placed a mobile order which was confirmed. They then had me pull ahead to wait another 5-6 minutes . Everyone inside was cutting up and carrying on management included. Also, promotional items (the big meal deal) are constantly turned off so you cannot mobile order them. An absolute shame.
• JC

  Johnny Cortez

  Jul 12, 2026
  2.0
  I've been to a few Sonic indoor dining restaurants and this location in Biloxi on Pass Rd is the worst! The fountain machines in the lobby do not work. The place smells like mold and mildew. They have obviously had water damage as seen on the ceiling tiles. The food was just okay. I'm 100% certain that I will not be visiting this location anytime soon. Have this place tested for mold ASAP!